Technician, IT

Venture Global LNG•Cameron, LA

9d•Onsite

About The Position

The Information Technology Technician provides front-line technical support to employees across the organization by troubleshooting hardware, software, and technology-related issues. The role delivers timely, customer-focused service; supports end-user computing environments; assists with employee onboarding and offboarding; and coordinates issue resolution with internal and external technology resources. The technician is a key point of contact for employees seeking technical assistance and works with IT colleagues, third-party service providers, and business stakeholders to maintain reliable technology operations in a fast-paced LNG environment. The position is primarily office-based, with occasional travel between company locations and occasional after-hours or weekend support needs.

Requirements

High school diploma or equivalent required.
At least two years of experience providing help desk, desktop support, or technical support services in a macOS environment.
Experience supporting both macOS and Windows operating systems.
Strong working knowledge of macOS and Windows operating systems.
Ability to troubleshoot and resolve hardware, software, and end-user technology issues.
Strong customer service orientation and commitment to high-quality support.
Excellent verbal and written communication skills.
Ability to explain technical concepts and instructions to users with varying levels of technical expertise.
Strong organizational skills and ability to prioritize multiple support requests effectively.
Problem-solving and critical-thinking abilities.
Ability to work independently while contributing to a collaborative team environment.
Initiative and willingness to learn new technologies.
Ability to maintain confidentiality and handle sensitive information appropriately.
Proficiency with Microsoft Office applications and common business software.
Ability to adapt to changing priorities and business needs in a fast-paced environment.
Ability to sit, stand, walk, bend, and lift technology equipment weighing up to 25 pounds.
Ability to install, move, and connect computer equipment and peripherals.
Ability to work at a computer workstation for extended periods.
Must maintain a Transportation Worker Identification Credential (TWIC) card in good standing.
Must possess and maintain a valid state-issued driver's license in good standing.

Nice To Haves

Associate degree in Information Technology, Computer Science, or a related field.
Experience working in a corporate or enterprise technology environment.
Apple product and device certifications.

Responsibilities

Provide responsive, customer-focused support for computer hardware, software, mobile devices, and related technology systems.
Diagnose, troubleshoot, and resolve routine hardware, software, operating system, printer, and peripheral issues.
Escalate and coordinate support requests with third-party IT service providers, vendors, and internal technology teams.
Track, document, and update support tickets to support timely resolution and accurate records.
Set up, configure, deploy, and maintain desktop computers, laptops, mobile devices, monitors, and related equipment.
Support employee onboarding, including workstation preparation, equipment deployment, account setup coordination, and basic technology orientation.
Support employee offboarding by collecting company-issued technology assets and coordinating account deactivation processes.
Provide one-on-one training and guidance on company-supported applications, hardware, and technology tools.
Create and maintain basic technical documentation, user guides, and knowledge base articles.
Assist with inventory tracking, asset management, and technology equipment organization.
Respond to technical support requests in a timely manner while maintaining a high level of customer service.
Collaborate with team members and other departments to support operational needs.
Follow established IT procedures, standards, and security requirements.
Perform other duties and assignments as required.