Senior ServiceNow Architect / SME

MetaPhase Consulting•Springfield, VA

1d•Remote

About The Position

MetaPhase is seeking a Senior ServiceNow Architect / SME to provide technical architecture and subject matter expertise for ServiceNow applications supporting DHS OCIO and its customers. The role assesses business and technical needs, defines platform architecture and integration approaches, and guides the design, development, modernization, and sustainment of ServiceNow solutions. The architect will provide expert guidance on ServiceNow Core Services, CMDB, Knowledge Management, Service Catalog, Workflows, App Engine, ITSM, reporting, automation, portals, and agent workspaces. They will advise stakeholders and delivery teams on platform capabilities, technical options, and implementation considerations while aligning solutions with DHS architecture, development, configuration-management, security, and accessibility requirements. The position is remote within the United States, with Springfield, Virginia preferred. Occasional travel to the customer may be required.

Requirements

Bachelor’s degree in a technical or related discipline, or 12+ years of relevant experience in lieu of a degree.
At least eight years of experience in software development, architecture, or implementation, including substantial ServiceNow experience.
ServiceNow Certified Technical Architect (CTA) certification.
Demonstrated experience designing and architecting ServiceNow applications, workflows, integrations, and platform capabilities.
Experience with ServiceNow enterprise capabilities such as ITSM, CMDB, Service Catalog, Knowledge Management, App Engine, workflows, reporting, or automation.
Experience defining technical architectures, integration approaches, and implementation designs based on business and technical requirements.
Experience advising stakeholders and delivery teams on ServiceNow platform solutions and technical tradeoffs.
Experience supporting enterprise applications through development, modernization, testing, release, and operations and maintenance.
Understanding of Agile software-development practices.
Ability to communicate architecture decisions and technical concepts clearly to technical and nontechnical stakeholders.
Ability to obtain a U.S. DHS Public Trust suitability determination.
U.S. citizenship.

Nice To Haves

Experience modernizing ServiceNow portals, agent workspaces, reports, and dashboards.
Experience integrating ServiceNow with enterprise systems through APIs or other integration methods.
Familiarity with federal security, accessibility, configuration-management, and architecture requirements.
DHS or other federal government experience.
Experience supporting onboarding and offboarding of customers and application capabilities.

Responsibilities

Lead ServiceNow architecture and solution-design activities across new development, modernization, integration, and operations and maintenance.
Assess business and technical requirements and recommend ServiceNow solutions that meet customer needs and DHS standards.
Define and document platform architecture, technical designs, interfaces, integrations, and implementation roadmaps.
Provide architecture guidance for ITSM, App Engine, CMDB, Knowledge Management, Service Catalog, core services, reporting, dashboards, and IT, employee, customer, and application workflows.
Guide modernization and optimization of ServiceNow portals and agent workspaces.
Recommend workflow automation and platform configuration approaches that support maintainability and effective operations.
Assess proposed integrations with enterprise applications, services, databases, and APIs; advise on interface design and technical dependencies.
Review ServiceNow designs and implementations for alignment with approved requirements, DHS architecture guidance, and applicable policies.
Advise teams on troubleshooting complex platform issues and resolving architectural or integration concerns.
Work with stakeholders to clarify requirements, assess options, and communicate recommendations.
Provide technical direction and subject matter guidance to developers and other delivery team members.
Support onboarding and offboarding of customers and application capabilities.
Contribute to Agile delivery and release activities, including backlog refinement, demonstrations, testing, configuration management, and production support.
Guide technical documentation and communicate architecture decisions to technical and nontechnical stakeholders.
Apply DHS ServiceNow development and configuration-management policies, security requirements, accessibility standards, and architecture guidance.