Italian Speaking Customer Service For JTI - Work In Athens, Greece

Mercier Consultancy Group

5d•Onsite

About The Position

We are currently sourcing exceptional candidates for an Italian Speaking Customer Service For JTI position in Greece, situated in the heart of the dynamic consumer electronics industry. This role offers the perfect blend of professional development and Mediterranean lifestyle, making it one of the most sought-after Italian-speaking jobs in the region today.

Requirements

Native or fluent Italian (spoken and written) is mandatory for this role.
Valid EU passport (mandatory) to facilitate your transition to one of our top-tier jobs in Greece.
Passion for technology and a genuine interest in the consumer electronics industry.
Excellent communication and problem-solving skills, with a focus on delivering a premium customer experience.
Ability to thrive in an international, fast-paced, and multicultural work environment.

Nice To Haves

Previous experience in a customer-facing role is considered a significant asset.

Responsibilities

Deliver premium technical support to Italian-speaking customers regarding innovative consumer electronics products.
Manage end-to-end customer inquiries via phone, email, and live chat with professional precision.
Troubleshoot device issues, providing clear, step-by-step guidance to ensure high levels of customer satisfaction.
Maintain detailed and accurate records of consumer interactions within the dedicated CRM systems.
Stay updated on the latest consumer electronics technology trends and product releases for JTI.
Contribute to a high-performing team culture by meeting individual and group KPIs on a consistent basis.
Represent the brand with a focus on excellence, reflecting the high standards expected in the consumer electronics sector.