Italian Speaking Customer Agent For Singapore Airlines - Work In Athens, Greece

Mercier Consultancy Group

8d • Onsite

About The Position

Mercier Consultancy Group is seeking candidates for an Italian Speaking Customer Service Agent position for Singapore Airlines in Greece. This role offers an opportunity to work in the aviation industry, providing support for Singapore Airlines while living in Athens.

Requirements

• Native or fluent Italian (spoken and written) for high-quality customer engagement.
• Valid EU passport (mandatory) to facilitate your transition to our jobs in Greece.
• Excellent communication and problem-solving skills, preferably within the aviation or travel industry.
• A strong desire to relocate to Athens, Greece, to embark on this exciting international career path.
• Professionalism and a customer-centric mindset are essential for this high-stakes role.
• Proficiency in English to ensure clear communication within an international team.

Responsibilities

• Deliver exceptional customer service support to Singapore Airlines passengers in the Italian language.
• Assist travelers with flight bookings, modifications, cancellations, and complex itinerary management.
• Maintain a deep understanding of aviation industry regulations and airline-specific policies to ensure seamless service.
• Effectively resolve passenger inquiries regarding baggage, loyalty programs, and special travel requirements.
• Act as a brand ambassador for Singapore Airlines, ensuring every interaction reflects their reputation for excellence.
• Collaborate with internal departments to manage flight-related documentation and passenger databases.
• Participate in regular training sessions to stay updated on aviation security and service standards.

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Relocation Package (flight, transfer, and hotel upon arrival)
• Fully Paid Training programs within the aviation sector
• Comprehensive Health Insurance
• Opportunities for career advancement within our network of international partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed