Italian Speaking Customer Service For Scalable Capital - Work In Athens, Greece

Mercier Consultancy Group

8d•Onsite

About The Position

We are currently seeking a professional to fill the Italian Speaking Customer Service Agent For Scalable Capital position in Greece. This is a unique opportunity to join the innovative banking industry and provide high-quality support to clients within a fast-paced fintech environment, contributing to one of the most exciting Italian-speaking jobs currently available in Europe.

Requirements

Native or fluent Italian (spoken and written).
Valid EU passport (mandatory).
Strong interest in the banking and fintech sectors, with a proactive approach to learning financial products.
Exceptional verbal and written communication skills suitable for high-level banking correspondence.
Ability to work on-site in Athens, Greece, as part of a multicultural professional team.

Nice To Haves

Previous experience in customer service or a finance-related background is highly desirable.

Responsibilities

Deliver exceptional customer support to Scalable Capital users regarding banking inquiries and investment account management.
Maintain high standards of professionalism while navigating complex banking regulations and security protocols.
Assist clients with onboarding, document verification, and transactional queries with precision and empathy.
Act as a brand ambassador for the banking sector by providing clear, accurate, and helpful information to Italian-speaking customers.
Collaborate with cross-functional teams to resolve technical or financial issues reported by end-users.
Contribute to the continuous improvement of customer experience metrics by providing constructive feedback to management.
Handle sensitive financial data with the utmost confidentiality and in full compliance with GDPR and banking security standards.