IT Trainer I - Epic: IT Epic
About The Position
The IT Trainer I - Epic supports Hoag and the IT Department by leading effective and consistent end-user training through a variety of methods and keeps Epic users informed about new functionality and system changes. Creates and maintains curriculum, tip sheets, videos/eLearnings to ensure content remains accurate and relevant to system users. Follows Hoag, IT, and Training Department policies and practices. Understands end user workflow and may be involved in the creation of current state workflow documentation as needed to ensure training includes up to date workflow scenarios. Understands and maintains the Epic Training environments. Flexible and adaptable based on the changing customer service needs. Provides on-call ticket management and customer support, and is required to support Hoag as a 24/7 organization. May require participating in meetings/lead training outside of normal business hours including occasional weekends/evenings. Serves as a bridge between customers and IT, provides post-training support, participates in Training Department programs (such as Super User and CT), understands, and accurately uses Hoag’s LMS, and escalates workflow/build issues as needed. May facilitate meetings between customers and IT and takes an active role in Growth and Expansion projects/Workflow Dress Rehearsals. Performs all functions above with supervision as needed. Performs other duties as assigned.
Requirements
- Experience with Epic.
- Ability to create and maintain curriculum, tip sheets, videos/eLearnings.
- Understanding of end-user workflow.
- Ability to maintain Epic Training environments.
- Flexibility and adaptability.
- On-call ticket management and customer support.
- Ability to support Hoag as a 24/7 organization.
- Willingness to participate in meetings/lead training outside of normal business hours including occasional weekends/evenings.
- Ability to serve as a bridge between customers and IT.
- Ability to provide post-training support.
- Ability to participate in Training Department programs.
- Ability to understand and accurately use Hoag’s LMS.
- Ability to escalate workflow/build issues.
- Ability to facilitate meetings between customers and IT.
- Ability to take an active role in Growth and Expansion projects/Workflow Dress Rehearsals.
- Ability to perform functions with supervision as needed.
Nice To Haves
- Experience with Hoag, IT, and Training Department policies and practices.
- Experience creating current state workflow documentation.
- Experience with Super User and CT programs.
Responsibilities
- Lead effective and consistent end-user training through a variety of methods.
- Keep Epic users informed about new functionality and system changes.
- Create and maintain curriculum, tip sheets, videos/eLearnings to ensure content remains accurate and relevant.
- Understand end-user workflow and create current state workflow documentation.
- Understand and maintain the Epic Training environments.
- Provide on-call ticket management and customer support.
- Support Hoag as a 24/7 organization.
- Participate in meetings/lead training outside of normal business hours including occasional weekends/evenings.
- Serve as a bridge between customers and IT.
- Provide post-training support.
- Participate in Training Department programs (such as Super User and CT).
- Understand and accurately use Hoag’s LMS.
- Escalate workflow/build issues as needed.
- Facilitate meetings between customers and IT.
- Take an active role in Growth and Expansion projects/Workflow Dress Rehearsals.
- Perform all functions above with supervision as needed.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
