IT Trainer I - Epic: IT Epic

Hoag•Costa Mesa, CA

About The Position

The IT Trainer I - Epic supports Hoag and the IT Department by leading effective and consistent end-user training through a variety of methods and keeps Epic users informed about new functionality and system changes. Creates and maintains curriculum, tip sheets, videos/eLearnings to ensure content remains accurate and relevant to system users. Follows Hoag, IT, and Training Department policies and practices. Understands end user workflow and may be involved in the creation of current state workflow documentation as needed to ensure training includes up to date workflow scenarios. Understands and maintains the Epic Training environments. Flexible and adaptable based on the changing customer service needs. Provides on-call ticket management and customer support, and is required to support Hoag as a 24/7 organization. May require participating in meetings/lead training outside of normal business hours including occasional weekends/evenings. Serves as a bridge between customers and IT, provides post-training support, participates in Training Department programs (such as Super User and CT), understands, and accurately uses Hoag’s LMS, and escalates workflow/build issues as needed. May facilitate meetings between customers and IT and takes an active role in Growth and Expansion projects/Workflow Dress Rehearsals. Performs all functions above with supervision as needed. Performs other duties as assigned.

Requirements

High School Diploma or equivalent
Healthcare environment experience with computer applications/systems
Strong MS office skills, specifically Excel and PowerPoint

Nice To Haves

Associate’s Degree in Computer Science, Information Systems or equivalent experience in a related field.
2 years in a healthcare environment with computer applications/systems usage in a healthcare organization and experience training and/or using an EMR
2 years leading classroom, virtual, or at-the-elbow training, preferably in a healthcare setting
2 years of experience participating in the design, facilitation, and delivering of healthcare training programs and training tools for physicians and various clinical or healthcare business positions

Responsibilities

Lead effective and consistent end-user training through a variety of methods.
Keep Epic users informed about new functionality and system changes.
Create and maintain curriculum, tip sheets, videos/eLearnings.
Ensure training content remains accurate and relevant to system users.
Follow Hoag, IT, and Training Department policies and practices.
Understand end-user workflow and create current state workflow documentation as needed.
Understand and maintain the Epic Training environments.
Provide on-call ticket management and customer support.
Support Hoag as a 24/7 organization.
Participate in meetings/lead training outside of normal business hours including occasional weekends/evenings.
Serve as a bridge between customers and IT.
Provide post-training support.
Participate in Training Department programs (such as Super User and CT).
Understand and accurately use Hoag’s LMS.
Escalate workflow/build issues as needed.
Facilitate meetings between customers and IT.
Take an active role in Growth and Expansion projects/Workflow Dress Rehearsals.
Perform all functions with supervision as needed.
Perform other duties as assigned.