IT Technology Services Expert (multiple positions available)
About The Position
SAP America, Inc. is hiring an IT Technology Services Expert at its Alpharetta, Georgia location. The role designs and develops systems, applications, products, services, and data to optimize or automate SAP business processes and improve work efficiency. It follows a hybrid work model and may require up to 20% domestic travel to unanticipated customer sites for go-live oversight and customer support. The position works with business stakeholders and technology teams to deliver solutions, performs complex data and system development and technology integration using coding languages, and supports system, service, and product lifecycles. It helps ensure stable, secure, performant, and highly available operations across systems and cloud services. The role also updates existing programs and documentation, delivers assigned project outcomes, works independently on complex issues, represents SAP to customers, advocates for end users, participates in de-escalation, and contributes to technical standards and frameworks.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field, and seven years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in one of those fields and five years of relevant experience.
- Five years of experience with S/4HANA architecture, conversion, migration paths, methodology and tools, and integration.
- Five years of experience with SAP cloud solutions and integration scenarios involving SAP systems, BTP, Ariba, and SuccessFactors.
- Five years of experience analyzing customer technical requirements and organizing experts from the ECS Delivery team.
- Five years of experience with customer landscapes managed within ECS, including interdependencies between systems.
- Five years of experience advising on critical and complex landscape changes during lifecycle management and leading Specialist reports on current-to-future customer landscapes.
- Ability to travel up to 20% domestically to various, unanticipated customer sites.
Responsibilities
- Engage with business stakeholders and technology teams to deliver solutions to business requirements.
- Perform complex data and system development and technology integration using coding languages.
- Facilitate system, service, and product lifecycles and help ensure stable, secure, performant, and highly available operations for and between systems and cloud services.
- Revise and update existing programs and provide required documentation.
- Deliver outcomes of assigned projects.
- Work independently on topics, set priorities, and take sole responsibility for complex issues within the assigned area.
- Represent SAP to customers.
- Advocate for end users by understanding their needs, behaviors, and usage patterns.
- Participate in de-escalation activities.
- Contribute to the definition of technical standards and frameworks.
- Oversee go-live sessions and provide customer support at customer sites as required by travel.
Benefits
- The company describes its benefits as great and provides a link to a summary of SAP North America benefits and eligibility requirements.
- Employee Referral Program eligibility, subject to the applicable policy and criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
