IT Technician-NonEx

Churchill Downs•Oak Grove, KY

35d•Onsite

About The Position

The IT Technician-Non reports directly to the Sr. Director of IT and helps ensure that the technology needs of the various departments on the property are met. This position will have a primary focus on the operation, maintenance, and support of the property's Audio/Visual systems. The technician will also serve as a member of the IT Team and, when not engaged in A/V responsibilities, will assist with the support of computer systems, back-office and front-of-house applications, telecommunications, networking, and other technology resources throughout the property.

Requirements

Oral and written communication skills
Excellent internal and external guest service
Willingness to assume overall responsibility relative to the performance of the IT department
Ability to work independently during events or outages while effectively communicating with IT leadership, property departments, and vendors.
Basic understanding of IP networking as it relates to modern A/V systems and devices.
Ability to read and understand basic A/V signal-flow diagrams and technical documentation.
Strong troubleshooting and problem-solving skills with the ability to diagnose issues involving audio, video, cabling, networking, and connected devices.
Available to work when needed, including weekends, holidays, and nights
Two or more years of experience in Information Technology, Audio/Visual technology, or a related technical support role, with demonstrated hands-on experience supporting professional or commercial A/V systems.
Able to obtain and maintain a valid Kentucky gaming/racing license

Nice To Haves

Experience with commercial A/V technologies such as QSC, Dante, Shure wireless systems, TriplePlay, BrightSign, Rockbot, digital signage, video distribution, televisions, projectors, speakers, and related equipment is strongly preferred.
Degree in a related field or equivalent combination of work experience and education is preferred.

Responsibilities

Maintains, operates, and troubleshoots Audio/Visual systems throughout the property, including televisions, projectors, video walls, digital signage, distributed audio, speakers, microphones, wireless microphone systems, and related A/V equipment.
Works directly with vendors and technical support providers to diagnose and resolve A/V hardware and software issues requiring escalation.
Provides technical A/V support for meetings, special events, entertainment, and other property functions as needed.
Troubleshoots audio, video, signal distribution, connectivity, and control-system issues and performs basic configuration and equipment replacement when necessary.
Supports and maintains A/V platforms and technologies including QSC, Dante, Shure wireless systems, TriplePlay, BrightSign digital signage, Rockbot, and other property A/V systems.
Performs routine inspection and preventative maintenance of A/V equipment to identify potential issues before they impact property operations or events.
Provides A/V setup, operation, troubleshooting, and technical support for property meetings, conferences, entertainment, concerts, and special events, including nights, weekends, and holidays as required.
Assists the IT Team with installation, configuration, and support of computers, printers, telephones, and other technology equipment when not engaged in primary A/V responsibilities.
Installs and troubleshoots company-approved software and web applications.
Provides quality customer service to users through problem resolution, process demonstration, and proactive solutions that help reduce recurring issues.
Educates users to reduce recurring issues by offering solutions to problems in a proactive way
Provides onsite technology support for the property, including weekend, holiday, and night-shift work as required.
Supports server-based systems across all departments
Creates and maintains technical documentation
Other duties as assigned.