IT Technician II (International)
About The Position
Intelligent Technical Solutions is hiring a Technician II to provide remote IT support and technical assistance to clients. The role covers system updates, hands-on troubleshooting, and a range of workstation, application, server, and networking issues. The Technician II is expected to resolve many technical issues with little or no assistance, deliver high-quality customer service, and contribute to the company’s IT service standards. The position includes an on-call rotation for after-hours and weekend support, and requires working 40 hours per week from 8:00 AM to 5:00 PM PST, Monday through Friday.
Requirements
- At least two years of Helpdesk support experience or experience in a similar role.
- Experience troubleshooting Windows and Mac OS.
- Skills in application troubleshooting, PC deployments and imaging, and user profile management.
- Basic knowledge of firewalls, switches, network architecture, and troubleshooting.
- Basic experience with Microsoft Entra Admin Center.
- Proficiency supporting Microsoft 365, Office applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and business applications.
- Excellent spoken and written English.
- Ability to work full time, 40 hours per week, from 8:00 AM to 5:00 PM PST, Monday through Friday.
- Ability to pass online behavior and cognitive assessments.
- Ability to provide NBI Clearance for applicants in the Philippines.
- A home office with Windows 11 on an Intel i5 or i7 (8th generation or newer), AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer.
- A working computer with at least 8 GB RAM.
- Stable internet connection with at least 25 Mbps download and upload speeds.
- Quality noise-canceling headset, smartphone capable of installing Microsoft Authenticator, HD webcam, and a second monitor.
- UPS for desktop users; not needed for laptop users.
- Strong cultural fit with ITS values, which will be discussed during the interview.
Nice To Haves
- Experience with Managed Service Providers (MSPs).
- Active IT certifications.
- Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, or 3CX Basic Certified Engineer.
Responsibilities
- Resolve workstation operating system issues.
- Resolve printer issues.
- Provide support for standard business applications.
- Troubleshoot common line-of-business applications, including SAGE ERP and QuickBooks, and work with vendors on more niche applications.
- Perform basic Microsoft 365 administration.
- Resolve basic server issues.
- Resolve basic networking issues.
- Answer incoming Quick Fix calls from clients.
- Participate in an on-call rotation providing after-hours and weekend support for onsite and remote operations.
Benefits
- Comprehensive health plans / HMO for employees and dependents.
- Life insurance.
- Flexible benefit reimbursement for dental, vision, mental health, wellness, and government contributions.
- Paid time off starting at 15 days per year.
- Maternity and paternity leave.
- Paid US holidays.
- Night shift bonus.
- Salary advancement / loan.
- Health and wellness program.
- Company-paid training and certification.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
