IT Technician II

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

1d•Onsite

About The Position

The IT Technician II is trained in all areas of the IT Department and becomes proficient in specifying, acquiring, installing, and maintaining computer hardware, network and software services, as well as non-CSO computer-related operations of the TLS system. The position supports PME devices and users, documents support solutions, and helps maintain reliable IT operations.

Requirements

High school diploma or GED.
Two to three years of related experience and/or training or certificate, or an equivalent combination of education and experience, supporting IT services.
Computer literacy and knowledge of PCs, PC networking, and Windows operating systems.
Windows networking skills.
Ability to operate personal computers and perform routine paperwork using manual and finger dexterity.
Ability to lift 50 lbs.
Ability to stand and/or sit for extended periods of time.
Ability to work in a smoking environment.

Nice To Haves

Associate of Arts degree or equivalent from a two-year college or technical school.
A+, Net+, and MCSE certifications.

Responsibilities

Assist with PC support through the technical support desk and order system, with guidance from the Supervisor, Network Administrator, or IT Manager.
Set up workstations with computers and peripheral devices such as monitors and printers.
Support the daily operation of the computer network on all PME devices.
Install, update, and remove software.
Orient and guide users in operating new software and computer equipment.
Apply administrative and organizational controls to ensure continuous, error-free data.
Assist with hardware requirements analysis to determine whether equipment should be repaired or replaced, additional equipment installed, or new equipment or technology acquired.
Support telecommunications and associated peripherals, including phones, printers, copiers, faxes, and other IT-supported devices.
Document support solutions in the Help Desk and Knowledge Base software.
Comply with Class III TLS Internal Controls responsibilities.
Monitor computer networks and report anomalies to IT Management personnel.
Assist A/V Techs as needed.
Perform other duties as assigned.