IT Support Technician II

Sierra Space • Louisville, CO

1d

About The Position

The IT Support Technician II provides first-level technical support to employees and helps maintain the smooth operation of hardware, software, and network systems. The role focuses on timely issue resolution, customer service, and supporting organizational productivity. The technician diagnoses and resolves technical issues, assists with user accounts and permissions, and contributes to IT projects and initiatives. The position requires strong problem-solving and communication skills, as well as the ability to work independently and collaboratively.

Requirements

• Typically 1+ years of related experience.
• Intermediate technical training in computer hardware, software, and troubleshooting.
• Intermediate knowledge of computer systems and the ability to diagnose and resolve most hardware and software issues.
• Strong problem-solving skills.
• Good communication and customer service skills.

Nice To Haves

• CompTIA A+ certification.
• Experience with operating systems such as Windows and macOS, and software applications.
• Experience with audio/visual devices.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Familiarity with network configurations and troubleshooting.
• Experience with remote support tools and techniques.
• Knowledge of IT service management (ITSM) practices and tools.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide first-level technical support to employees by phone, email, or in person, resolving hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, audio/visual equipment, and peripherals.
• Assist with setting up and maintaining user accounts and permissions.
• Document and track issues and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or specialized teams when necessary.
• Maintain accurate inventories of IT equipment and software licenses.
• Train and support employees on IT-related topics.
• Participate in IT projects and initiatives.
• Ensure compliance with company IT policies and procedures.

Benefits

• Medical, dental, and vision plans.
• 401(k) with a 150% match up to 6%.
• Life insurance.
• Three weeks of paid time off.
• Personal and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed