IT Support Technician II

Sierra Space•Louisville, CO

3d•$31 - $42

About The Position

The IT Support Technician II provides first-level technical support to team members and helps maintain the smooth operation of hardware, software, and network systems. The role diagnoses and resolves technical issues, assists with user accounts, and supports IT projects and organizational productivity. It calls for strong problem-solving and communication skills, and the ability to work independently and collaboratively. The technician supports employees by phone, email, or in person, resolving hardware, software, and network issues. Duties include installing, configuring, and maintaining computer hardware, software, A/V equipment, and peripherals; assisting with user accounts and permissions; documenting issues and resolutions in the ticketing system; and escalating complex issues to higher-level support or specialist teams. The role also maintains inventory records for IT equipment and software licenses, trains and supports employees on IT topics, participates in IT initiatives, and follows company IT policies and procedures.

Requirements

Typically 1+ years of related experience.
Intermediate technical training in computer hardware, software, and troubleshooting.
Intermediate knowledge of computer systems and the ability to diagnose and resolve most hardware and software issues.
Strong problem-solving skills.
Good communication and customer service skills.

Nice To Haves

CompTIA A+ certification.
Experience with operating systems such as Windows and macOS and with software applications.
Experience with A/V devices.
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.
Familiarity with network configurations and troubleshooting.
Experience with remote support tools and techniques.
Knowledge of IT service management (ITSM) practices and tools.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively.

Responsibilities

Provide first-level technical support to employees by phone, email, or in person, resolving hardware, software, and network issues.
Install, configure, and maintain computer hardware, software, A/V equipment, and peripherals.
Assist with the setup and maintenance of user accounts and permissions.
Document and track issues and resolutions in the ticketing system.
Escalate complex issues to higher-level support or specialized teams when necessary.
Maintain accurate inventory records for IT equipment and software licenses.
Provide employees with training and support on IT-related topics.
Participate in IT projects and initiatives as required.
Ensure compliance with company IT policies and procedures.