IT Support Technician II

Los Angeles Unified School District

1d • $44 - $56

About The Position

The IT Support Technician II works in the Los Angeles Unified School District’s Information Technology Division, which supports schools and District business and functional units. The role provides technical support for desktop and laptop computers, mobile devices, servers, printers, software, and other related equipment and peripherals. The position serves users in schools and offices, providing assistance remotely, by phone, and through direct equipment servicing.

Requirements

• Graduation from high school or evidence of equivalent educational proficiency.
• One year of experience maintaining, repairing, or overhauling desktop and laptop computers, printers, and related equipment.
• Required certification: Microsoft Certified Professional (MCP), Apple Certified Support Professional, or equivalent.
• A valid driver license to legally operate a motor vehicle in California and use of a motor vehicle.
• The promotional employment assessment is limited to current or retired permanent LAUSD employees, or former LAUSD employees laid off from a regular permanent position within the last 39 months. Permanent status requires completion of a 130-day paid probationary period in a regular-status LAUSD Classified service position; permanent-status employees in the LAUSD Certificated service are also eligible.

Nice To Haves

• College, university, or trade school computer courses.
• CompTIA Server+, MCSE, or MCSA certification.
• Courses in troubleshooting, servicing, or repairing basic network configurations, servers, computers, monitors, printers, peripheral devices, and digital electronics through an armed forces or equipment manufacturer training program, recognized trade school, or college may substitute year for year for required experience.
• Knowledge and experience with computer hardware, software, operating systems, printers, mobile devices, and wired and wireless network technologies.
• Proficiency with Windows and Mac operating systems, Android and iOS platforms, Microsoft Office applications, Outlook, network protocols, software deployment, diagnostic tools, and technical documentation.
• Strong customer service, communication, analytical, and problem-solving skills; adaptability, dependability, organization, sound judgment, initiative, and the ability to work independently and collaboratively.

Responsibilities

• Deliver, set up, install, modify, and maintain desktop and laptop computers, mobile computer devices, scanners, printers, video equipment, and related peripherals.
• Resolve basic client issues involving desktop and laptop computers and related software.
• Resolve basic server-related client issues, including server resets and user log-on troubleshooting.
• Troubleshoot and repair equipment using remote service software and online chat.
• Diagnose complex problems and repair computers, printers, mobile devices, and related peripherals, including replacing defective components and verifying correct operation.
• Install, configure, upgrade, and maintain District-approved software, antivirus software, and applications.
• Transfer data between devices or computers.
• Provide phone-based technical assistance to schools and offices for hardware and software problems.
• Instruct users in basic care and operation of computers, printers, and related peripherals.
• Perform routine servicing of computers, printers, and related peripherals.
• Track and manage asset and inventory additions, moves, and changes.
• Prepare written reports.
• May troubleshoot, diagnose, and resolve basic server problems.
• May install and configure servers with operating systems such as Windows, Linux, and Mac OS.
• May act as a site lead for resolving technical problems.
• Perform related duties as assigned.

Benefits

• Paid premiums for a choice of medical, dental, vision, and life insurance plans.
• Membership in the California Public Employee Retirement System (CalPERS).
• Full-time employees earn up to two weeks of paid vacation to start, increasing to three weeks after five years of year-round paid service.
• 13 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED