IT Helpdesk Technician II

Tanner LLP•Salt Lake City, UT

4d•$25 - $30•Onsite

About The Position

The IT Helpdesk Technician II provides technical support to Tanner users by troubleshooting and resolving issues related to business laptops and software applications. The role also assists with workflow and endpoint management using platforms such as Microsoft Power Apps and Intune. This is a full-time, in-person position at the Salt Lake City office, with a Monday-to-Friday schedule and pay of $25–$30.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong analytical and problem-solving skills.
Proficiency with Microsoft 365 administration and management applications.
Ability to research problems using the web and AI tools to find accurate information and resolve issues.
Ability to explain technical subjects to nontechnical employees.

Nice To Haves

Formal education or certifications; substantial experience in the field will also be considered.
Experience with Microsoft 365 applications such as Intune, Power Apps, Power Automate, Forms, SharePoint, Teams, and OneDrive.
Experience with business software such as Office Suite, ERP systems, and file transfer portals.
Windows 11 troubleshooting experience.

Responsibilities

Respond to helpdesk tickets and user requests for technical assistance through various delivery methods.
Assist with endpoint management using Microsoft Entra and Intune.
Assist with managing workflows and automations in Microsoft Power Platform.
Assist with onboarding and offboarding, including account setup and equipment provisioning.
Document solutions and maintain accurate records in the ticketing system.
Help resolve audiovisual system issues in conference rooms.
Help ensure compliance with IT security policies and assist in implementing cybersecurity best practices.
Escalate complex issues to higher-level support or vendors as needed.
Perform other related duties as assigned.