IT Helpdesk Technician

Goldbelt, Inc. • Tacoma, WA

4d

About The Position

The IT Helpdesk Technician provides technical support for contractor personnel and systems supporting PAS, RMS, and CLR operations. This position is contingent upon the successful award of a contract currently under bid.

Requirements

• High school diploma or equivalent.
• At least 1 year of IT helpdesk or technical support experience.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.
• Ability to pass an employment background check.

Nice To Haves

• CompTIA A+ or equivalent certification.

Responsibilities

• Provide first-level technical support for computers, telephones, peripherals, and software.
• Troubleshoot user access, connectivity, hardware, and software issues.
• Support systems used for beneficiary scheduling, referral management, reporting, and documentation.
• Escalate unresolved technical issues to appropriate support personnel.
• Maintain documentation of incidents, resolutions, and equipment.
• Assist with system outages and contingency operations.
• Provide technical assistance while protecting sensitive healthcare information.
• Perform additional duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with company matching
• Tax-deferred savings options
• Supplementary benefits
• Paid time off
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED