IT Helpdesk Technician

Goldbelt•Tacoma, WA

About The Position

The IT Helpdesk Technician provides technical support for contractor personnel and systems supporting PAS, RMS, and CLR operations. This position is contingent upon the successful award of a contract currently under bid. The organization supports customers across scientific, clinical, technological, and program management areas, with a focus on care delivery and force health readiness. The pay rate is $24 per hour. The employer describes a benefits package that includes medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Requirements

High school diploma or equivalent.
At least 1 year of IT helpdesk or technical support experience.
Ability to pass an employment background check.
Strong troubleshooting and customer service skills.
Ability to manage multiple tasks and changing priorities.
Strong analytical and organizational skills.
Proficiency with Microsoft Office Suite.

Nice To Haves

CompTIA A+ certification or equivalent.

Responsibilities

Provide first-level technical support for computers, telephones, peripherals, and software.
Troubleshoot user access, connectivity, hardware, and software issues.
Support systems used for beneficiary scheduling, referral management, reporting, and documentation.
Escalate unresolved technical issues to appropriate support personnel.
Maintain documentation of incidents, resolutions, and equipment.
Assist with system outages and contingency operations.
Provide technical assistance while protecting sensitive healthcare information.
Perform additional duties as needed.