IT Helpdesk

Interface Inc•Scottsdale, AZ

2d•$24 - $26

About The Position

The IT Help Desk Support Technician is the first point of contact for employees seeking technical assistance. The role provides timely Tier 2 support and selected Tier 3 support by troubleshooting hardware, software, network, and user-related issues while delivering excellent customer service. The technician manages requests through a help desk ticketing system, resolves issues when possible, and escalates more complex problems as appropriate. The position reports to the Help Desk Supervisor and receives moderate supervision, with ongoing training and development opportunities. The technician supports computers, operating systems, applications, printers, mobile devices, and other peripherals; assists with account setup and access issues; and performs routine maintenance and upgrades. The role also includes documenting support activity, developing user resources, providing basic employee training, identifying recurring issues, following up on resolutions, and assisting with IT projects, equipment deployments, inventory, and general administrative tasks. Interface, Inc. designs and manufactures force measurement solutions, including load cells, torque transducers, multi-axis sensors, and related instrumentation. Its operations include corporate offices, a manufacturing facility, an accredited calibration laboratory, and a machine shop.

Requirements

Strong troubleshooting skills with Windows operating systems, desktop and laptop hardware, software installation, and peripheral devices.
Basic understanding of networking concepts, including LAN, WAN, TCP/IP, and wireless networking.
Experience with malware detection, virus removal, operating system maintenance, and hardware upgrades.
Ability to diagnose technical issues, identify root causes, and resolve problems efficiently.
Excellent customer service and interpersonal skills, including the ability to explain technical information to non-technical users.
Strong organizational skills and the ability to prioritize multiple requests and meet deadlines in a fast-paced environment.
Ability to maintain accurate documentation and detailed service records.
Ability to work independently and collaborate effectively with the IT team.
Professionalism, integrity, and ability to maintain confidentiality.
Willingness to learn new technologies and adapt to changing business needs.
Employment is contingent upon passing a background check and drug screen.

Nice To Haves

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Five or more years of IT Help Desk or Desktop Support experience.
Experience supporting Windows environments, Microsoft Office applications, Active Directory, and common business hardware.
Experience with help desk ticketing systems.
CompTIA A+, Network+, Security+, or Microsoft Certified certifications.

Responsibilities

Serve as the first point of contact for Tier 2 IT support requests and assist with Tier 3 technical issues as needed.
Prioritize, document, and manage support tickets according to urgency and business impact.
Provide technical support for computer hardware, software, printers, mobile devices, and peripheral equipment.
Respond to support requests in person, by phone, email, or through the ticketing system.
Install, configure, troubleshoot, repair, and upgrade desktop and laptop computers, operating systems, and software applications.
Diagnose and resolve hardware, software, network, and connectivity issues, escalating complex problems when appropriate.
Configure and install peripherals, including monitors, printers, scanners, and other devices.
Perform routine computer maintenance, including operating system updates, malware and virus removal, system cleanup, and performance optimization.
Assist with user account setup, password resets, and access-related issues.
Maintain accurate records of work performed, including ticket updates, resolutions, and daily activity logs.
Develop and maintain user documentation, training materials, and knowledge base articles.
Provide basic computer training and guidance on software applications and IT best practices.
Monitor recurring technical issues and communicate trends or recommendations for long-term improvements.
Follow up with users to verify resolution and ensure a positive support experience.
Assist with office technology projects, equipment deployments, inventory management, and other IT initiatives.
Perform general administrative and office tasks as assigned.
Complete other duties and special projects as assigned.