IT Technician I

Banner Health•Mesa, AZ

5d•Onsite

About The Position

The IT Technician I supports business planning, tactical execution, and business integration in an assigned technology area, with a primary focus on customer satisfaction for IT activities and support services. The role documents issues and concerns involving IT resources, tools, and systems, and applies technical knowledge of infrastructure and communications processes to support business and healthcare requirements. The position works as part of a team supporting IT infrastructure, networks, hardware, and applications, and may provide cross-coverage for Help Desk, Desktop Support, or Audio/Visual teams. The role provides first-contact customer service for system-critical operations and responds to inquiries related to hardware maintenance and repair, job scheduling, and data center SNOW requests. It coordinates actions with other IT departments and oversees training of junior team members. The position is described as onsite Monday through Friday, 8 a.m. to 5 p.m., at Banner University Medical Center - Tucson; candidates must reside in Arizona. This is a Banner Staffing Services assignment-based role with no guaranteed hours, and assignments may conclude at any time. The posting notes that Banner Staffing Services roles do not offer medical benefits or paid time off accrual.

Requirements

High school diploma/GED or equivalent working knowledge in a similar role.
Knowledge of the use and operation of a wide range of desktop and mobile devices and network connectivity.
Knowledge of Microsoft Office O365 applications.
Ability to troubleshoot complex issues and interact with different levels of customers and support groups.
Communication, presentation, and organizational skills to engage technical and non-technical audiences.
Ability to communicate and interact across services and at various levels, with exceptional written and verbal communication.
Must reside in Arizona.
Completion of a post-offer Occupational Health physical assessment, drug screen, and background check is required.

Nice To Haves

Knowledge of Information Technology in a fast-paced environment.
Additional related education and/or experience.

Responsibilities

Support business planning, tactical execution, and business integration in an assigned technology area.
Promote customer satisfaction for IT activities and support services.
Document issues, problems, and concerns involving IT resources, tools, and systems.
Support company IT infrastructure, networks, hardware, and applications; provide cross-coverage for Help Desk, Desktop Support, or Audio/Visual teams as needed.
Maintain basic knowledge of standard work routines, equipment, and day-to-day activities.
Troubleshoot IT issues using established guidelines and procedures, resolving non-complex problems and escalating issues outside typical alternatives.
Respond promptly to standard customer requests and provide service according to applicable standards and guidelines.
Maintain assigned work areas in a clean and orderly manner, complete assignments within established procedures, and seek permission before deviating from prescribed procedures.
Maintain current professional and technical knowledge related to healthcare IT through educational workshops or conferences, professional networks, and relevant certifications or licensure as business needs require.
Take responsibility for selected information systems and support projects, applications, implementation activities, meetings, presentations, planning, and company-wide functions.
Oversee training of junior team members on areas of responsibility.
Coordinate responses to inquiries and requests related to hardware maintenance and repair, job scheduling, and data center SNOW requests with relevant IT departments.