IT Support Technician I

Continental Aerospace Technologies Inc • Mobile, AL

8d

About The Position

Continental Aerospace Technologies is seeking an IT Support Technician I to provide frontline technical support to employees across the organization. This role offers an opportunity to build a career in Information Technology while gaining hands-on experience with desktops, printers, business applications, and end-user support.

Requirements

• High school diploma or equivalent required.
• 0 to 2 years of IT support experience.
• Basic knowledge of Windows operating systems, Microsoft 365, and computer hardware.
• Strong customer service, communication, and problem-solving skills.
• Ability to lift and move computer equipment up to 50 pounds.

Nice To Haves

• Associate degree in Information Technology or a related field preferred.
• CompTIA A+ certification or willingness to obtain.
• Experience supporting printers, Windows PCs, and Active Directory user accounts.

Responsibilities

• Reset passwords and assist with account access issues.
• Troubleshoot desktop, laptop, printer, and peripheral hardware problems.
• Configure, deploy, and replace PCs and laptops.
• Provide first-level support for Microsoft 365 and business applications.
• Respond to and resolve help desk tickets in a timely manner.
• Install software and perform routine system updates.
• Document issues, resolutions, and asset information.
• Escalate complex issues to senior IT staff when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED