IT Support Technician I

O'Reilly Auto Parts • Headquarters, KY

3d

About The Position

The IT Support Technician I helps end-users resolve computer hardware and software issues. The role responds to user inquiries, troubleshoots and diagnoses problems, and identifies solutions involving IT equipment and applications. Work is performed according to an assigned schedule and documented procedures, service-level targets, and detailed instructions, with close supervision for simple installation, maintenance, and repair tasks.

The position also supports initial fault isolation, data entry and filing, equipment categorization and shipping orders, and basic knowledge-management activities. The role requires the ability to use power equipment in a warehouse setting and analyze basic computer problems. Preferred qualifications include warehouse hardware-management experience and knowledge of store hardware. The listed technical knowledge and capabilities include managing hardware assets and operating systems, resolving technical problems, using Jira and Confluence, and ITIL Foundations.

O’Reilly Auto Parts describes a promote-from-within philosophy and offers a total compensation package that includes competitive wages, paid time off, retirement and stock purchase programs, insurance, wellbeing programs, tuition assistance, and career-growth opportunities.

Requirements

• Ability to utilize power equipment in a warehouse setting.
• Ability to analyze basic computer problems and develop and implement logical, effective solutions.
• High school diploma or GED.

Nice To Haves

• Experience managing hardware in a warehouse environment.
• Knowledge of store hardware.
• Knowledge of Jira and Confluence software.
• ITIL Foundations.

Responsibilities

• Provide second-line hardware, software, and end-user support in accordance with documented procedures and service-level targets.
• Enter data into company systems and file information using established procedures to ensure it is accurate and accessible.
• Support initial fault isolation.
• Perform simple installation tasks by following detailed instructions under close supervision.
• Categorize equipment and process equipment orders for shipping according to detailed procedures.
• Perform simple maintenance and repair tasks by following detailed instructions under close supervision.
• Carry out simple knowledge-management tasks according to established procedures.
• Work according to an assigned schedule.
• Monitor, diagnose, and fix problems with technology products.
• Configure, operate, and manage hardware assets.
• Identify, diagnose, and resolve technical problems in line with prescribed solution options.
• Set up and maintain operating systems.
• Plan, organize, prioritize, and oversee activities to meet project objectives efficiently.
• Use a systematic process to identify technical issues and select appropriate solutions.
• Support processes for creating and using organizational information, data, and team-member knowledge.
• Communicate ideas, requests, plans, and policies clearly and effectively.
• Use standard office equipment and software packages to support business processes.
• Install, set up, configure, and manage software and environments.

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting Day One.
• Medical, dental, and vision insurance, with an optional flexible spending account (FSA).
• Team Member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED