IT Technician I - (TEMP)

EVCHC Website•Pomona, CA

2d•Onsite

About The Position

The Temporary IT Technician I provides frontline technical support to East Valley Community Health Center employees across clinical and administrative locations. This position provides Tier 1 Help Desk support, troubleshoots computer hardware, software, Microsoft technologies, user access, peripherals, and basic network connectivity, and installs and deploys IT equipment. The IT Technician I works closely with the IT Technician II, Application Administrator, and other IT resources to resolve incidents and escalate advanced technical or application issues. This is an onsite, hands-on position requiring regular travel between EVCHC locations. The position operates in a healthcare environment and requires an understanding of HIPAA, patient privacy, information security, and the importance of reliable technology supporting patient care.

Requirements

High school diploma or equivalent
Minimum 2 years of Help Desk or IT support experience preferred.
Strong knowledge of Windows, Microsoft 365, and basic network troubleshooting.
Experience installing, configuring, and troubleshooting computers, printers, and IT equipment.
Valid Class C driver's license and ability to travel between EVCHC locations.
Good verbal and written communication skills.
Strong customer service and problem-solving skills.

Nice To Haves

Healthcare IT experience and knowledge of HIPAA preferred.
Familiarity with Active Directory, EHR systems, and IT ticketing systems preferred.

Responsibilities

Provide Tier 1 Help Desk support to clinical and administrative staff, both onsite and remotely.
Troubleshoot hardware, software, Microsoft 365, Windows, and basic network connectivity issues.
Install, configure, maintain, and replace computers, printers, scanners, phones, and other IT equipment.
Set up workstations and user accounts for new employees, including onboarding and offboarding support.
Assist with Active Directory, password resets, Multi-Factor Authentication (MFA), and user access issues.
Provide basic support for EHR and clinical applications, escalating complex issues as needed.
Document, track, and update support requests in the IT ticketing system.
Work closely with the IT Technician II and Application Administrator to resolve technical issues and support IT projects.
Maintain IT equipment inventory and assist with equipment deployments and office relocations.
Travel between EVCHC locations to provide onsite technical support and install equipment.
Follow HIPAA regulations, IT security policies, and patient confidentiality requirements.
Provide excellent customer service and communicate effectively with employees.
Perform other IT-related duties as assigned by the Director of Data & IT Operations