IT Helpdesk Support Technician (TEMP)
About The Position
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Temporary IT Helpdesk Support Technician Miramar - Florida, USA | Temporary Contract, anticipated up to 3+ months About Ontic Miramar Miramar is Ontic's dedicated US MRO hub and our first purpose-built MRO Center of Excellence. Opened in 2025, the 64,000 sq ft Florida facility brings together our US MRO teams, equipment and processes in one specialist operation. Our focus is on providing the precision, speed and reliability operators need to keep critical aerospace components - and the aircraft that rely on them - flying. Joining Miramar means becoming part of a growing specialist team with the opportunity to help shape the future of MRO at Ontic while delivering work that makes a real difference to customers around the world. The opportunity We're looking for a Temporary IT Helpdesk Support Technician to join our Miramar team, reporting to the Director of IT, NC. This is an immediate opportunity for a temporary contractor, with an anticipated assignment of up to 3+ months. You'll provide frontline Tier 1 and Tier 2 IT support across desktops, laptops, systems and peripheral devices, troubleshooting technical issues while working within the security and compliance requirements of our aerospace and defense operations. There is potential for the assignment to be extended based on business needs, workload and continued growth, although an extension is not guaranteed.
Requirements
- Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity or a related field, or equivalent experience.
- Experience with computer troubleshooting and application/user support, including foundational knowledge of Windows operating systems and hardware troubleshooting.
- Strong problem-solving and analytical skills, with the ability to manage multiple projects and follow strict policies and procedures.
- Strong awareness of cybersecurity best practices.
- Excellent documentation, organizational and communication skills, with the ability to work effectively with technical and non-technical users at all levels.
- Ability to potentially participate in an on-call rotation.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems and peripheral devices, maintaining records and tickets through ServiceDesk.
- Troubleshoot hardware, software and network connectivity issues in line with IT security policies.
- Install, configure and maintain Windows-based systems and support Microsoft 365, engineering applications and specialized defense software.
- Support user account provisioning, access controls and Active Directory management.
- Perform patch management, antivirus updates and endpoint security monitoring.
- Maintain system documentation and technical records in accordance with applicable compliance requirements, including support for audits and compliance checks.
- Escalate incidents in line with established incident response and security procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
