IT Systems Technician I Temp
About The Position
This is a temporary role for approximately 4-6 months, with the possibility of extension based on business needs. The position involves providing technical support for Tier 1 tickets, including recording, tracking, and documenting the problem-solving process from initial request to final resolution. Responsibilities also include creating staff training documentation, assisting with AV setups for meetings, participating in special projects, and performing other assigned duties. The role also requires maintaining a physical inventory of IT hardware and software, repairing and replacing broken equipment, ensuring the physical security of all equipment, supporting desktop hardware, software, and applications, performing technology needs analysis, coordinating Operating System image creations according to business needs and IT standards, implementing and supporting the computing infrastructure plan, and assisting with technology planning through ongoing research.
Requirements
- Technical support for Tier 1 Tickets
- Record, track, and document help desk request problem solving process
- Create documentation for staff training
- Assist in AV setups
- Maintain physical inventory of IT hardware and software
- Repair and replace broken equipment
- Ensure physical security of all equipment
- Support desktop hardware, software, and applications
- Perform technology needs analysis
- Coordinate Operating System image creations
- Implement and support computing infrastructure plan
- Assist with technology planning
Responsibilities
- Provide technical support for Tier 1 Tickets.
- Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
- Create documentation for staff for training purposes.
- Assist in AV setups as needed for meetings.
- Participates in special projects and performs other duties as assigned.
- Maintain physical inventory of IT hardware and software.
- Repair and replace broken equipment.
- Ensure physical security of all equipment.
- Support desktop hardware, software, and applications.
- Perform technology needs analysis.
- Coordinate Operating System image creations based on business, reflecting IT standards.
- Implement and support the computing infrastructure plan.
- Assist with technology planning through ongoing research.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
