IT Field Technician I

Acuity Eye Group•Palm Desert, CA

4d•$30 - $33•Remote

About The Position

The IT Field Technician I is an entry- to mid-level IT technical resource responsible for day-to-day support of users working remotely and in office and healthcare settings. The role interacts with field offices and vendors to support, optimize, and enhance end-user applications and systems, including Microsoft Office, Google Workspace, point-of-sale systems, and printing. The position travels to clinic and field locations to troubleshoot issues and install software and hardware. It deploys standardized PCs, printers, and communication systems; installs and supports computer hardware, operating systems, software, and printers; and uses imaging software to prepare computers for rollout. The technician documents service calls in the Help Desk, follows IT security policies, reports security concerns, consults IT management on problems and solutions, and keeps the direct supervisor informed of progress and issues. This is a remote-work classification requiring regular travel. Staff must reside in the Coachella Valley in Southern California, with regional travel that may include the Imperial Valley, Los Angeles County, Orange County, Kern County, and San Diego County. The role requires compliance with applicable regulations and company policies. Employees must not engage in the practice of ophthalmology or interfere with the clinician-patient relationship; clinicians retain sole responsibility for professional services provided to patients.

Requirements

Any combination totaling three years of experience, including qualifying college coursework in IT, IT Management, or a closely related discipline and enterprise help desk work experience.
College coursework is counted as follows: 60 semester hours or an associate degree equals one year; 90 semester hours equals two years; 120 semester hours or a bachelor's degree equals three years.
Ability to travel daily to clinic and field locations.
Valid driver's license.
Basic understanding of network services such as DHCP and DNS and how to troubleshoot related problems.
Ability to respond to common inquiries from customers, staff, vendors, or other community members.
Ability to use logic and reasoning to evaluate alternative solutions and approaches to problems.
Ability to determine how a system should work and how changes in conditions, operations, or the environment affect outcomes.
Ability to identify complex problems, evaluate options, and implement solutions.
Ability to draw valid conclusions, exercise sound judgment, and interpret and apply policies and procedures.
Ability to prioritize tasks and projects with limited direction.
Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and daily prioritization.
Customer-service orientation, including flexibility, adaptability, empathy, passion, and ethical conduct.

Nice To Haves

CompTIA Network+ certification.
CompTIA A+ certification.
Microsoft MCSE or MCP certification.

Responsibilities

Travel to clinic locations to troubleshoot issues and install software and hardware.
Troubleshoot and resolve hardware, software, and other system problems, replacing components when necessary.
Deploy standardized setups for PCs, printers, and communication systems.
Install, set up, support, and troubleshoot PC hardware, operating systems, software, and printers.
Use imaging software to image and deploy computers for rollout.
Consult with IT management about problems and possible solutions.
Carry out IT security policies and report security problems to IT management.
Document service calls and work history using the Help Desk.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor of work progress, timetables, and issues.
Comply with applicable state, federal, and other regulations and company policies and practices.
Perform other duties as assigned by management.