IT Field Technician I

Acuity Eye Group•Palm Desert, CA

3d•Remote

About The Position

The IT Field Technician is an entry- to mid-level technical resource who provides day-to-day support to users in remote-work, office, and healthcare settings. The role supports and improves end-user applications and systems, including Microsoft Office, Google Workspace, point-of-sale systems, and printing. It involves travel to clinic and field locations to troubleshoot issues and install software and hardware. This is a remote-work classification requiring residence in the Coachella Valley in Southern California, with additional regional requirements based on the service area. Travel may extend throughout the assigned region, including the Imperial Valley, Los Angeles County, Orange County, Kern County, and San Diego County. The role must comply with company policies and applicable state, federal, and other regulations. The employee must not engage in activities constituting the practice of ophthalmology or interfere with the clinician-patient relationship; clinicians retain sole responsibility for professional services to patients.

Requirements

Any combination totaling three years of experience, including college coursework in IT, IT Management, or a closely related discipline, and/or work experience in enterprise help desk support.
The posting equates 60 semester hours or an associate degree to one year of experience, 90 semester hours to two years, and 120 semester hours or a bachelor's degree to three years.
Ability to travel daily to clinic or field locations.
Valid driver's license.
Ability to respond to common inquiries from customers, staff, vendors, or other community members.
Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Ability to determine how a system should work and how changes in conditions, operations, or the environment affect outcomes.
Ability to identify complex problems, evaluate relevant information and options, and implement solutions.
Basic understanding of network services such as DHCP and DNS and how to troubleshoot related problems.
Ability to draw valid conclusions, exercise sound judgment, and interpret and apply policies and procedures.
Ability to prioritize tasks and projects with limited direction.
Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritization.
Customer-service approach, including flexibility, adaptability, empathy, and ethical conduct.

Nice To Haves

CompTIA Network+ certification.
CompTIA A+ certification.
Microsoft MCSE or MCP certification.

Responsibilities

Travel to clinic locations to troubleshoot problems and install software and hardware.
Troubleshoot hardware, software, and other system problems, replacing components when necessary.
Deploy standardized setups for PCs, printers, and communication systems.
Install, set up, support, and troubleshoot PC hardware, operating systems, software, and printers for personnel.
Use imaging software to image and deploy computers for rollout.
Consult IT management about problems and possible solutions.
Carry out IT security policies and report security problems to IT management to help establish requirements for new systems or network modifications.
Document service calls and work history using the Help Desk.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor of work progress, timetables, and issues.
Maintain compliance with applicable state, federal, and other regulations, including OSHA, WC, HIPAA, ADA, FEHA, DOL, and HR policies and practices.
Perform other duties as assigned by management.