IT Technician 1

Reno Orthopedic Center•Reno, NV

3d•Onsite

About The Position

Reno Orthopedic Center (ROC) is seeking an enthusiastic and dedicated IT Technician 1 to join their team. This is an onsite position where the technician will serve as the primary point of contact for IT-related support, handling urgent issues such as login problems and other technical inquiries. The role involves providing first-line desktop support to all end users, ensuring seamless operation of workstations and peripheral devices, including installation, configuration, and maintenance. Responsibilities also include setting up new user accounts, managing permissions, and handling offboarding processes. Documenting technical issues, solutions, and system configurations will be a key part of the role. The technician will troubleshoot and resolve a wide range of hardware and software issues related to virtual desktops, Zero and Thin clients, physical desktops, laptops, printers, mobile devices, and other IT equipment. For more complex technical challenges, the technician will escalate to other IT staff as needed. Strong communication skills are essential for providing clear and concise guidance to users in both written and verbal forms. Additionally, the technician will assist in the development and refinement of IT policies, procedures, and documentation.

Requirements

High school diploma/GED
Basic knowledge of computers, networking, phones, and Windows
1 year of experience in an office setting OR has completed technology-related education OR has completed or are currently enrolled in an entry level technical certification program

Nice To Haves

Experience working in a customer service and/or call center role
Experience providing technical support in a Help Desk setting
CompTIA A+ Certification or equivalent

Responsibilities

Serve as first point of contact for IT calls regarding login or other urgent support
Provide first-line end user desktop support for all end users
Install, configure, and maintain workstations and peripheral devices, and maintain cable management
Manage and maintain new user account set ups, permissions, and access rights including off boarding user accounts
Document and maintain accurate records of technical issues, solutions, and system configurations
Troubleshoot and resolve hardware and software issues related to virtual desktops, Zero and Thin clients, physical desktops, laptops, printers, mobile devices, and other IT equipment
Triage to other IT staff for assistance to resolve complex technical issues
Provide effective communication to all end users, providing clear and concise communication in both verbal and written form
Assist in the development and improvement of IT policies, procedures, and documentation