IT Service Desk Technician – Tier 1

ApplyLogic Consulting Group•Washington, DC

11h•Onsite

About The Position

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. We're looking for a talented IT Service Desk Technician to join our team in Washington, DC. This position will support a complex government client and will provide first-level IT support in a ServiceNow-based environment. In this role, you will serve as an initial point of contact for users, assist with common technical issues, and help ensure a positive support experience across a secure enterprise environment.

Requirements

High school diploma required
1+ year of IT support, help desk, or customer support experience
Strong customer service and communication skills
Ability to work in a structured, fast-paced support environment
Windows 11 and standard desktop support
Microsoft 365 applications including Outlook, Teams, and Office
Basic networking concepts and VPN connectivity
Account support in Active Directory or similar identity systems
ServiceNow or other enterprise ticketing platforms
Remote support tools and basic troubleshooting workflows
Must be US citizen with the ability to obtain a Secret security clearance

Nice To Haves

Associate degree or technical training preferred
CompTIA Security+

Responsibilities

Respond to user requests via phone, email, portal, and walk-up support
Create, update, and manage tickets in ServiceNow
Troubleshoot password resets, account access issues, Microsoft 365 issues, and VPN connectivity
Provide basic troubleshooting for workstations, printers, and standard software
Escalate complex issues to higher support tiers as needed
Communicate clearly with users on ticket status and next steps
Document support activities accurately in the ticketing system
Follow support procedures, SOPs, and knowledge articles