IT Technician Tier 1

VESTA PROPERTY SERVICES INC•Sun City Center, FL

1d•Hybrid

About The Position

The IT Technician will serve as the first point of contact for customers seeking technical assistance. This role involves monitoring ticket queues for break/fix and request calls, providing timely and effective support for computer systems, software, hardware, and networking issues. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a commitment to customer satisfaction. This position offers an opportunity for growth, with a focus on acquiring the skills necessary to advance to Tier 2 support.

Requirements

High School Diploma or GED required
Basic understanding of computer systems, software, and hardware.
Familiarity with networking fundamentals (LAN/WAN).
Strong problem-solving and analytical skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Willingness to learn and develop new technical skills.

Nice To Haves

Prior experience in a help desk or technical support role is a plus.

Responsibilities

Monitor and manage ticket queues for incoming break/fix and request calls.
Provide first-level technical support to resolve queries related to computer systems, software, hardware, and networking.
Respond to customer inquiries in person, over the phone, or via remote connectivity.
Ensure all customer issues are followed up, providing feedback and ensuring problems are resolved to the customer’s satisfaction.
Address and resolve technical problems related to Local Area Networks (LAN), Wide Area Networks (WAN), and other system issues.
Install and configure computer peripherals for users.
Assist in the technical support and maintenance of voice systems.
Properly escalate unresolved technical issues to the next level of support.
Manage and maintain user statuses in Duo Authentication and Active Directory systems.
Participate in a rotation to provide technical support to remote offices as needed.