IT Technician 1

Reno Orthopedic Center • Reno, NV

4d • Onsite

About The Position

Reno Orthopedic Center (ROC) is seeking an enthusiastic and dedicated IT Technician 1 to join their team. This is an onsite position where the technician will serve as the primary point of contact for IT-related support, handling urgent issues such as login problems and other technical inquiries. The role involves providing first-line desktop support to all end users, ensuring seamless operation of workstations and peripheral devices, including installation, configuration, and maintenance. Responsibilities also include setting up new user accounts, managing permissions, and handling offboarding processes. Documenting technical issues, solutions, and system configurations is crucial. The technician will troubleshoot and resolve a wide range of hardware and software issues related to various IT equipment. For more complex challenges, escalation to other IT staff will be necessary. Strong communication skills are essential for providing clear guidance to users. Additionally, the role will assist in the development and refinement of IT policies, procedures, and documentation.

Requirements

• High school diploma/GED
• Basic knowledge of computers, networking, phones, and Windows
• 1 year of experience in an office setting OR has completed technology-related education OR has completed or are currently enrolled in an entry level technical certification program

Nice To Haves

• Experience working in a customer service and/or call center role
• Experience providing technical support in a Help Desk setting
• CompTIA A+ Certification or equivalent

Responsibilities

• Serve as first point of contact for IT calls regarding login or other urgent support
• Provide first-line end user desktop support for all end users
• Install, configure, and maintain workstations and peripheral devices, and maintain cable management
• Manage and maintain new user account set ups, permissions, and access rights including off boarding user accounts
• Document and maintain accurate records of technical issues, solutions, and system configurations
• Troubleshoot and resolve hardware and software issues related to virtual desktops, Zero and Thin clients, physical desktops, laptops, printers, mobile devices, and other IT equipment
• Triage to other IT staff for assistance to resolve complex technical issues
• Provide effective communication to all end users, providing clear and concise communication in both verbal and written form
• Assist in the development and improvement of IT policies, procedures, and documentation

Benefits

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions
• EAP, disability and life insurance
• Health and fitness program
• Employee events
• Coffee shop onsite (main location)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED