IT Tech

Omaha Tribe of Nebraska•Macy, NE

About The Position

The IT Tech serves under the Carl T. Curtis I.T. Administrator/Site Manager and supports computer hardware and systems, networking, security and surveillance, department-specific software, and RPMS/EHR support. The role provides technical assistance to users, maintains systems and devices, supports employee badge access, and helps ensure staff complete required security-awareness training. The employee also learns the IHS RPMS and EHR software and components by shadowing the Clinical Applications Coordinator and attending IHS training. The position includes inventory and procurement responsibilities, user documentation, website updates with technical tips and brief documents, system and software maintenance, and troubleshooting of printers, copiers, and scanners. The IT Tech maintains the server room and surveillance equipment and performs clean installations according to IHS specifications.

Requirements

An associate of arts degree in a computer-related field and two years of experience working with a computer system; experience in a health-care environment is preferred.
Minimum qualification: high school diploma or GED with formal training in a related field.
Knowledge of network design and implementation.
Strong vendor relationships.
Knowledge of software maintenance.
Problem-solving and analytical skills.
Knowledge of load balancing and scalability.
Knowledge of database performance modification.
Knowledge of software performance modification.
Knowledge of process improvement.
Ability to perform the duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Experience working with computer systems in a health-care environment.

Responsibilities

Handle patron technical-support cases submitted by phone and email.
Update the organization's website with technical tips and brief documents.
Assess compatibility of new programs with existing programs and evaluate system potential.
Evaluate program objectives and specifications, review proposed changes, and recommend improvements.
Test computer components to maintain system functionality.
Collect and evaluate relevant data, identify options, and recommend courses of action to achieve computer-system objectives.
Keep client information confidential.
Prepare user reference materials, including operating instructions.
Perform inventory and procurement responsibilities.
Respond to users' questions and needs concerning access to system resources.
Set up and maintain computer systems and software needed for training.
Handle employee badges, including associated hardware, materials, software, and access, in conjunction with Human Resources.
Maintain surveillance DVR and camera hardware and software.
Troubleshoot and maintain printers, copiers, and scanners.
Maintain, clean, and monitor the server room, including its environmental temperature.
Perform clean installations for computers and devices according to IHS specifications.
Maintain required security-awareness training for all staff, ensure new hires complete training promptly, and ensure employees complete annual training on time.
Update and upgrade software, including software updates, Windows updates, and Java updates.
Learn RPMS and EHR software and components by shadowing the Clinical Applications Coordinator and attending IHS training.