IT Tech

Omaha Tribe of Nebraska•Macy, NE

1d•$20 - $21

About The Position

The IT Tech works under the Carl T Curtis I.T. Administrator/Site Manager and supports computer hardware and systems, networking, security and surveillance, department-specific software, and RPMS/EHR systems. The role handles user support, system maintenance and upgrades, equipment inventory and procurement, employee badge systems, and security-awareness training. The IT Tech also learns the IHS RPMS and EHR software and components by shadowing the Clinical Applications Coordinator and attending IHS training. The successful candidate must be able to perform the listed duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. An associate degree in a computer-related field and two years of experience working with computer systems are stated as the incumbent qualifications; the minimum requirements are a high school diploma or GED and formal training in a related field. Indian Preference and the Tribal Employment Rights Ordinance (T.E.R.O.) will be practiced, while all qualified applicants will be considered.

Requirements

Associate degree in a computer-related field and two years of experience working with a computer system are stated as incumbent qualifications; experience in a health care environment is preferred.
Minimum requirements are a high school diploma or GED and formal training in a related field.
Knowledge of network design and implementation.
Exceptional vendor relationships.
Outstanding knowledge of software maintenance.
Excellent problem-solving and analytical skills.
Knowledge of load balancing and scalability.
Knowledge of database performance modification.
Knowledge of software performance modification.
Knowledge of process improvement.

Nice To Haves

Experience working with computer systems in a health care environment.

Responsibilities

Handle patron technical support cases submitted by phone and email.
Update the organization’s website with technology tips and brief documents.
Evaluate whether new programs are compatible with existing programs.
Improve existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations.
Test computer components to maintain system functionality.
Collect and assess relevant data, identify and evaluate options, and recommend courses of action to meet computer-system objectives.
Keep client information confidential.
Prepare user reference materials, including operating instructions.
Handle inventory and procurement responsibilities.
Respond to users’ needs and questions about access to system resources.
Set up and maintain computer systems and software needed for training.
Manage employee badge hardware, materials, software, and access in coordination with Human Resources.
Maintain surveillance DVR and camera hardware and software.
Troubleshoot and maintain printers, copiers, and scanners.
Maintain, clean, and monitor the server room, including its environmental temperature.
Perform clean installations for computers and devices in accordance with IHS specifications.
Maintain required Security Awareness training for staff and new hires; ensure new hires complete training promptly and employees complete annual training on time.
Upgrade and maintain software, including software, Windows, and Java updates.
Learn the IHS RPMS and EHR software and components by shadowing the Clinical Applications Coordinator and attending IHS training.