IT Support Tech
About The Position
The IT Support Technician provides technical support across the organization, helping maintain consistent, secure, and responsive IT operations. The role supports onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. It also contributes to system deployment, infrastructure reliability, and documentation for end users and junior technicians. The position delivers Tier 1–2 support across multiple sites, configures and maintains computers and peripherals, assists with network and infrastructure support, and creates and updates technical documentation and service records. Additional duties may be assigned as necessary. Travel of up to 25% is required.
Requirements
- High school diploma or GED.
- At least 2 years of experience in IT support or a related technical role.
- Familiarity with Microsoft Office Suite and service desk platforms.
- Experience supporting diverse IT environments and troubleshooting hardware and software issues.
- Excellent customer service and organizational skills.
- Effective written and verbal communication abilities.
- Ability to multitask and manage time efficiently.
- Proficiency in supporting diverse networks and IT systems.
- Willingness to travel frequently and adjust to changing schedules; travel may be up to 25%.
- Strong desire to learn and grow in a technical environment.
Nice To Haves
- Associate’s degree in Information Technology or a related field.
- CompTIA Fundamentals+, CompTIA A+, or comparable certification.
Responsibilities
- Deliver Tier 1–2 technical support to internal users across multiple sites.
- Resolve hardware and software issues through the service desk and independently diagnose and troubleshoot complex problems, escalating when necessary.
- Communicate responsively with end users and build effective working relationships through issue resolution.
- Build and configure desktops, laptops, and peripheral devices.
- Install, update, patch, and perform preventative maintenance on software and IT assets according to company standards.
- Support IT equipment lifecycle management across locations.
- Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
- Monitor and maintain network devices and address routine performance issues.
- Contribute to infrastructure improvements and system reliability.
- Develop and update technical documentation and user guides.
- Maintain service records in the ticketing platform.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
