IT Support Tech
About The Position
The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. The role supports onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, the position contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians. The role includes Tier 1–2 support, system configuration and maintenance, network and infrastructure support, documentation, and field support. Additional duties may be assigned as necessary.
Requirements
- High school diploma or GED.
- Minimum of 2 years of experience in IT support or a related technical role.
- Familiarity with Microsoft Office Suite and service desk platforms.
- Experience supporting diverse IT environments and troubleshooting hardware and software issues.
- Strong desire to learn and grow in a technical environment.
- Excellent customer service and organizational skills.
- Effective written and verbal communication abilities.
- Ability to multitask and manage time efficiently.
- Proficiency in supporting diverse networks and IT systems.
- Willingness to travel frequently and adjust to changing schedules.
Nice To Haves
- Associate’s degree in Information Technology or a related field.
- CompTIA Fundamentals+, CompTIA A+, or comparable certification.
Responsibilities
- Deliver Tier 1–2 support for internal users across multiple sites.
- Resolve a broad range of hardware and software issues through the service desk.
- Independently diagnose and troubleshoot complex problems, escalating where necessary.
- Build and configure desktops, laptops, and peripheral devices.
- Install and update software, perform patching, and conduct preventative maintenance of software and IT assets according to company standards.
- Support lifecycle management of IT equipment across locations.
- Assist with troubleshooting LAN/WAN, Wi-Fi, VOIP, and connectivity issues.
- Monitor and maintain network devices and address routine performance issues.
- Contribute to infrastructure improvements and system reliability.
- Develop and update technical documentation and user guides.
- Maintain service records in the ticketing platform.
- Communicate responsively with end users and foster relationships through issue resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
