IT Tech II

Resorts World Las Vegas•New York, NY

5d•$21 - $38

About The Position

The IT Technician supports and maintains in-house technology equipment and IT assets. The role installs, configures, diagnoses, repairs, and upgrades corporate hardware and equipment to ensure optimal performance; troubleshoots problems promptly and accurately; and provides end-user training and assistance. This is a gaming position requiring the ability to obtain the appropriate license under applicable statutes, rules, and regulations. The position supports end users and staff with equipment and technology issues, maintains hardware and networking inventories and documentation, and contributes to technology planning and business continuity efforts. The employee must interact professionally with internal and external guests and be able to work varying schedules to reflect property business needs. The work environment is typically moderately noisy, with louder noise in some property and back-of-house areas.

Requirements

Must be at least 18 years old and able to obtain the appropriate license under applicable statutes, rules, and regulations.
Bachelor of Arts or Bachelor of Science in Computer Science or a related field.
Proven experience as a help desk technician or in another customer support role.
Working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other technology products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills; customer-oriented and cool-tempered.
Fluency in English; ability to read, analyze, and interpret documents, write detailed instructions and correspondence, and present information in one-on-one and small-group settings.
Ability to perform mathematical calculations, work with probability and statistical inference, and apply fractions, percentages, ratios, and proportions to practical situations.
Strong decision-making and problem-solving skills and ability to work under pressure and deadlines.
Ability to decipher reports and maintain reports upon request.
Ability to perform the physical demands described, including lifting or maneuvering at least 15 pounds and prolonged sitting during the shift.

Nice To Haves

Strong interest in the IT field.

Responsibilities

Write technical specifications for purchases of corporate technology equipment, networking hardware, and related products.
Assist with long-term strategies and capacity planning for future hardware and corporate technology needs.
Assist in developing business continuity and disaster recovery plans, maintain knowledge of plan execution, and respond to crises according to those plans.
Identify and deliver required hardware service levels in accordance with company policies.
Liaise with end users and staff and provide training and support on equipment operation and other issues.
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing and scanning devices, presentation equipment, associated end-user software, networking software, and other products.
Perform on-site analysis, diagnosis, and resolution of complex hardware problems, and recommend and implement corrective solutions, including off-site repair when needed.
Receive and respond to incoming calls, pages, and emails regarding hardware problems.
Develop and maintain inventories of end-user peripheral equipment and networking equipment.
Document hardware failures, repairs, installations, and removals.
Maintain current knowledge of hardware and equipment contracts and supervise contract-based installations.
Perform other tasks as assigned.
Demonstrate engagement and dedication to guests, vendors, colleagues, and the Company; contribute collaboratively to company best practices; consider the financial and guest-relations impact of decisions; present ideas; respect others’ viewpoints; and prioritize internal and external guests.
Interact with internal and external guests professionally.