IT Field Tech

Vulcan Materials Company•Birmingham, AL

16h

About The Position

The IT Specialist works in an industrial environment to support the company's IT infrastructure and provide technical assistance to end-users. The role troubleshoots technical issues, implements system upgrades, and helps ensure the smooth operation of Vulcan's IT environment. It requires a customer-focused approach, strong problem-solving skills, and collaboration with cross-functional teams. The position supports network, hardware, software, and access needs across corporate offices, quarries, asphalt facilities, and ready-mix plants. It helps maintain plant systems and network infrastructure, supports incident response, and works with plant management and administrators to prioritize sales and production operations. The role also supports APEX Point of Sale systems, scale-system integration, and ready-mix and asphalt IT platforms. The IT Field Tech installs and maintains end-user equipment, assists with IT systems administration and security, supports updates and projects, trains users, and documents procedures. The position requires a valid driver's license, an acceptable driving record, a company-assigned vehicle, substantial local and long-distance travel, on-call support for production systems, and adherence to safety standards including MSHA certification. Vulcan Materials Company is an equal opportunity employer.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
2–3 years of experience in IT support or technical helpdesk roles, preferably in a corporate environment.
Proficiency troubleshooting hardware, software, and network issues on Windows and/or Mac platforms.
Experience with Google Workspace, Windows operating systems, Active Directory, and basic networking concepts.
Strong interpersonal and communication skills, including the ability to interact professionally with end-users at all organizational levels.
Customer-focused approach and commitment to providing IT support services.
Ability to work independently with minimal supervision and prioritize tasks in a fast-paced environment.
Valid driver's license and clean driving record for the last 12 months.
Ability to travel locally and out of state on short notice and maintain a company-assigned vehicle.
MSHA certification required.
Good written and verbal communication skills.
Ability to climb ladders, carry objects up to 40 pounds, and operate a man lift.
Ability to work safely and follow safety guidelines.
Ability to be on-call to support production systems.
Ability to travel 40–70 percent, combining local and long-distance travel.

Nice To Haves

CompTIA A+, CompTIA Network+, CompTIA Security+, or Microsoft Certified Professional (MCP) certification.

Responsibilities

Provide technical assistance and user support for network, hardware, software, and access inquiries across corporate offices, quarries, asphalt facilities, and ready-mix plants.
Help ensure the availability and stability of plant systems, network infrastructure, and the broader IT environment; manage incident response and resolve complex problems.
Support APEX POS, scale-system integration, and ready-mix and asphalt IT platforms.
Demonstrate commitment to workplace safety and operational standards.
Lead, manage, and execute small- to medium-scale projects.
Troubleshoot and resolve issues submitted through helpdesk tickets, phone calls, or in-person inquiries in a timely manner while minimizing business disruption.
Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and other IT peripherals according to company standards and procedures.
Partner with IT teams to roll out system updates, patches, and security enhancements across desktops, servers, and corporate IT infrastructure in alignment with policies, security protocols, and industry standards.
Assist with administration and maintenance of Active Directory, email systems, file servers, and backup systems.
Conduct user training and education on IT best practices, productivity, and security awareness.
Document IT procedures, system configurations, and troubleshooting steps for knowledge base articles and training materials.
Participate in IT projects and initiatives, including system upgrades, end-of-life system removal, migrations, and implementations.
Collaborate with vendors and service providers to escalate and resolve technical issues, coordinate repairs, and procure IT hardware and software.
Maintain positive working relationships with plant, area, and regional operations management and personnel.
Keep end-users, management, and vendors informed about request status, upcoming projects and requirements, and technology support information.
Provide on-call support for production systems.
Ensure system security, implement security policies, and adhere to relevant compliance regulations.
Travel locally and out of state, including short-notice travel, while maintaining a company-assigned vehicle.