Field IT Analyst

Reyes Coca-Cola Bottling•Alsip, IL

About The Position

Reyes Coca-Cola Bottling is hiring a Field IT Analyst to provide technology support across multiple facilities. The position requires regional travel and serves as the primary technology support resource for assigned locations, helping maintain reliable technology operations and end-user support. The role supports hardware, software, network, wireless, mobile, and workplace technology, as well as site projects, facility upgrades, automation initiatives, and technology deployments. It also manages technology assets and hardware lifecycle activities and works with local operations, IT teams, and vendors to maintain performance and resolve issues. The analyst documents support activities, identifies recurring issues, and contributes to continuous improvement. Travel may be up to 40% within the assigned territory, and the role participates in an on-call rotation supporting critical business operations. Compensation is $87,264–$109,080 plus an annual target bonus. The position offers medical, dental, vision, retirement benefits, paid time off, education reimbursement, and complimentary health screenings.

Requirements

Bachelor's degree in Information Systems, Computer Science, or a related discipline and 1 to 2 years of related experience, or a high school diploma/GED and 3 to 5 plus years of specific experience.
Experience supporting end-user devices, Microsoft 365, and business applications across Windows, Android, and iOS platforms.
Knowledge of networking fundamentals, including LAN/WAN and wireless technologies.

Nice To Haves

Bachelor's degree.
Experience supporting manufacturing, distribution, beverage, or consumer packaged goods (CPG) operations.
Experience with warehouse technologies, endpoint management, mobile device management, and workplace technology solutions.
Experience with ServiceNow or similar IT service management (ITSM) platforms.
Experience supporting technology deployments, project implementations, and operational technology initiatives.
Relevant certifications such as ITIL, Cisco, CompTIA, Microsoft, or Apple.

Responsibilities

Serve as the primary technology support resource for assigned locations, ensuring reliable technology operations and end-user support.
Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues.
Support site projects, facility upgrades, automation initiatives, and technology deployments.
Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement.
Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution.
Document support activities, identify recurring issues, and contribute to continuous improvement efforts.
Travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations.
Perform other projects or duties as assigned.