Field IT Analyst

Reyes Coca-Cola Bottling • Tullahoma, TN

7d

About The Position

The Field IT Analyst serves as the primary technology support resource for assigned Reyes Coca-Cola Bottling locations, supporting reliable technology operations and end-user needs across multiple facilities. Regional travel is required, with travel of up to 40% within the assigned territory and participation in an on-call rotation to support critical business operations. The role supports facility projects, upgrades, automation initiatives, and technology deployments, and collaborates with local operations, IT teams, and vendors to resolve issues and maintain technology performance.

Requirements

• Bachelor's degree in Information Systems, Computer Science, or a related discipline with 1 to 2 years of related experience; alternatively, a high school diploma/GED and 3 to 5 plus years of specific experience.
• Experience supporting end-user devices, Microsoft 365, and business applications across Windows, Android, and iOS platforms.
• Knowledge of networking fundamentals, including LAN/WAN and wireless technologies.

Nice To Haves

• Bachelor's degree.
• Experience supporting manufacturing, distribution, beverage, or consumer packaged goods (CPG) operations.
• Experience with warehouse technologies, endpoint management, mobile device management, and workplace technology solutions.
• Experience with ServiceNow or similar IT service management (ITSM) platforms.
• Experience supporting technology deployments, project implementations, and operational technology initiatives.
• Relevant certifications such as ITIL, Cisco, CompTIA, Microsoft, or Apple.

Responsibilities

• Serve as the primary technology support resource for assigned locations, ensuring reliable technology operations and end-user support.
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues.
• Support site projects, facility upgrades, automation initiatives, and technology deployments.
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement.
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution.
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts.
• Travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations.
• Perform other projects or duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) match
• Paid time off
• Education reimbursement
• Retirement benefits
• Complimentary health screenings
• Possible participation in a discretionary incentive program, subject to program rules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level