IT Tech Support | Seasonal Part-Time | Dr. Phillips Center for the Performing Arts

Oak View Group • Orlando, FL

10d • Onsite

About The Position

IT Tech Support supports seasonal operations at the Dr. Phillips Center for the Performing Arts, particularly during high-traffic holiday events in the Front Yard. The role helps ensure the reliability and performance of point-of-sale (POS) systems, network infrastructure, and software applications that support guest experiences. The position provides proactive troubleshooting, system updates, and on-site support to food and beverage staff during peak event times. This seasonal position runs from November 15, 2026, through March 11, 2027, and pays $30.00–$35.00 per hour.

Requirements

• 2–3 years of experience in IT technical support or a similar role.
• Hands-on experience with enterprise systems, including Oracle for financial and operational processes, Square for point-of-sale and payment processing, and FreedomPay for secure payment solutions and integrations.
• Strong understanding of payment workflows and transaction security.
• Ability to troubleshoot and optimize system performance across multiple platforms.
• Excellent communication and problem-solving skills for cross-functional collaboration.

Nice To Haves

• Relevant IT certifications, such as CompTIA A+, Network+, or vendor-specific POS certifications.

Responsibilities

• Install and configure POS hardware and software components, ensuring systems are operational and meet user needs.
• Diagnose and resolve hardware and software issues, provide technical support to users, and serve as the first point of contact for IT-related problems.
• Perform system backups, updates, and upgrades to support IT system performance and security.
• Train users on new systems and software.
• Maintain technical documentation, including system configurations, user manuals, and troubleshooting guides.
• Set up and maintain network infrastructure, including routers, switches, and cabling.
• Implement and manage security measures, such as antivirus software and firewalls, to protect organizational data and systems.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed