Concessions Supervisor | Part-Time | Dr. Phillips Center for the Performing Arts

Oak View Group•Orlando, FL

About The Position

The Concessions Supervisor oversees guest service at venue functions and supervises concessions setup and service. The role requires a personable approach and the ability to work in a fast-paced, changing, event-driven environment. The supervisor assists the Director of Concessions and OVG leadership with training, inventory, and special events, maintains excellent attendance, and works events as scheduled to meet business needs. The position pays $28.00–$30.00 per hour and is part-time.

Requirements

2–3 years of experience in a supervisory capacity in a food and beverage environment.
Ability to supervise the work of others.
Ability to communicate clearly, professionally, and respectfully with employees, coworkers, volunteers, management staff, and guests.
Ability to work effectively in a team-oriented, fast-paced, event-driven environment.
Valid food handling certificate and valid alcohol service permit as required by the state of Florida.
Ability to handle cash accurately and responsibly.
Ability to calculate basic math functions for POS cash and credit transactions, cash reconciliation, and product inventory.
Basic proficiency with office software, including Excel, Word, Teams, and PowerPoint.

Responsibilities

Supervise setup and service of concessions food and beverages.
Assist with recording guest orders through the POS system.
Observe guests, respond to additional requests, and provide excellent service to internal and external guests.
Ensure menus and products are stocked and ready at the beginning of events.
Supervise setup of concessions functions, including beverages, snacks, and paper products.
Train and coach new and current employees on standard operating procedures in the concessions area.
Maintain sanitation, health, and safety standards in work areas.
Meet the company's standard for excellent attendance.
Ensure location equipment is operable and clean before events begin.
Recognize visibly intoxicated guests and take action to stop serving them alcohol.
Enforce OVG and DPC policies and procedures.
Supervise concessions workers and part-time temporary labor workers.