IT Systems Support 3 (Support & Systems Analyst)
About The Position
The IT Systems Support 3 works collaboratively with departments across the organization to keep IT equipment and software operating smoothly. Reporting to the Helpdesk Supervisor, this role follows through on support requests, changes, and projects to meet or exceed customer support standards. The position is based full-time in NuScale Power’s Houston, Texas office at 990 Town & Country Blvd. The role provides end-user support, including serving as an escalation point for complex requests and assisting with support-desk coverage. It also coordinates IT support activities that may involve servers, networking, and security, and takes the lead on assigned projects by coordinating with relevant parties. The position supports NuScale’s safety culture and quality-assurance requirements.
Requirements
- A minimum of a four-year degree in an IT-related field and at least six years of highly applicable full-time work experience.
- In lieu of the minimum degree, candidates with a two-year degree and 10 total years of highly applicable full-time work experience, or no degree and 12 total years of such experience, may be considered.
- Experience supporting at least one of the listed Windows client operating systems: Windows 7, 10, LTSB, LTSC, or SAC.
- Experience with 802.3 wireless networks.
- Understanding of Layer 2 switching.
- Experience with two-factor VPN.
- Experience with Windows Server 2008, 2012, 2016, or 2019.
- Experience with Active Directory user administration.
- Experience with Exchange user administration.
- Understanding of User Access Control.
- Experience with IP telephony, including adds, moves, changes, conference systems, and media bridges.
- Basic understanding of security principles.
- Eligible to work under Department of Energy 10 CFR Part 810.
- Ability to perform essential duties efficiently and accurately, with or without reasonable accommodation, without causing a significant safety threat to oneself or others.
Nice To Haves
- Phone support experience with iPhone, Android, UEM, Apple DEP, or KNOX.
- Limited support experience with iMac, MacBook, or iPad.
- Limited support experience with Unix or Linux.
- Experience with disk-imaging products.
- Experience with endpoint-backup products.
Responsibilities
- Identify and procure hardware and software to meet user requirements.
- Install hardware and peripheral components, including monitors, keyboards, printers, and disk drives.
- Load software packages such as operating systems, networking components, and office applications.
- Assist in customizing and adapting existing programs to meet user requirements.
- Provide telephone, in-person, and online support to end users.
- Coordinate support activities within the Information Technology group, potentially including server, networking, and security activities.
- Provide status updates and completion information to supervisors, managers, and/or users by voicemail, email, or in person.
- Serve as an escalation point for more complicated support requests.
- Assist with support-desk coverage as needed.
- Lead assigned projects and coordinate with other parties to drive completion.
- Perform other duties as assigned.
- Adhere to NuScale’s safety culture, model safe behavior, and influence peers to meet high standards.
- Understand and implement applicable quality-assurance regulations, standards, and guidelines, including 10 CFR 50 Appendix B, 10 CFR 21, and NQA-1.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
