IT Systems Support 2

State of Montana • Miles City, MT

1d • Hybrid

About The Position

The IT Systems Support 2 position is within the Montana Department of Public Health and Human Services (DPHHS), Child and Family Services Division. It provides computer application and user support for CAPS, MFSIS, CAPS Docgen, and PEAKS. The position tests Division software applications across multiple IT projects, including new software releases, user acceptance testing (UAT), and issues identified by contractors, partners, and local or internal staff. It also validates complex federal data files, completes ad hoc data requests, supports federal compliance, and assists the Bureau Chief with special projects as needed.

The primary work location is open for consideration depending on available workspace. The position may be eligible for partial telework within Montana; specific arrangements are set by the supervisor and must comply with state and DPHHS policies. Applicants must submit a state application with a cover letter, resume, and references through the State of Montana Careers website. Successful applicants are subject to relevant background checks and reference checks.

Requirements

• Associate degree in computer science, information technology, business, or another related field.
• Three years of experience with application testing and/or computer support services.
• Knowledge of user acceptance testing methods and other information system testing techniques.
• Knowledge of software development life cycle (SDLC) processes and testing processes.
• Knowledge of the Windows environment to provide help desk assistance and test with minimal instruction.
• Ability to adapt to changes and maintain a positive attitude with frequently changing demands.
• Excellent customer service and follow-up skills.
• Ability to accurately follow test procedures and/or use automated test equipment to provide final qualifications of software, hardware, and documentation.
• Other equivalent combinations of education and experience may be considered on a case-by-case basis.
• Successful applicants must pass relevant background checks and reference checks before an offer is extended.

Nice To Haves

• One year of SQL experience is preferred.
• Experience with human service or eligibility programs is preferred.

Responsibilities

• Provide computer application and user support for CAPS, MFSIS, CAPS Docgen, and PEAKS.
• Test Division software applications for multiple IT projects, including new releases, user acceptance testing, and issues identified by contractors, partners, and local or internal staff.
• Perform data validation on complex federal data files.
• Complete ad hoc data requests.
• Support federal compliance.
• Support the Bureau Chief and special projects as needed.
• Set up, execute, and troubleshoot system functionality in alignment with expected test results and testing timeframes.
• Provide help desk assistance in a Windows environment.
• Perform final qualification of software, hardware, and documentation by accurately following test procedures and/or using automated test equipment.
• Develop expert-level knowledge of WIC systems and business processes.

Benefits

• Healthcare coverage
• Retirement plans
• Paid vacation
• Sick leave
• Paid holidays
• Work/life balance
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree