IT Systems Specialist
About The Position
The position duties include a wide range of activities related to the administration and support of the various computer systems, as well as preparing data analysis, documenting processes and procedures, and developing reports and presentations. The role operates under the direct general supervision of the IT Systems Coordinator and does not supervise other employees. The IT Systems Specialist is responsible for supporting multiple systems, monitoring employee use, identifying training opportunities, assisting with technological solutions and upgrades, and supporting call center hardware and software. This role also involves processing new hire, termination, and access request paperwork, assisting staff with system usage, organizing and maintaining SharePoint sites, reviewing and processing data for PIC/EIV access, documenting system workflows, evaluating information, explaining reports, acting as first response in emergency situations for business continuity, providing excellent customer service, and ensuring all job functions align with relevant regulations. Additionally, the position requires obtaining certification in Housing Choice Voucher Specialist within 120 days of employment, ensuring regular attendance and punctuality, and performing other assigned duties.
Requirements
- A four-year degree from a regionally accredited institution in Information Technology, Public Administration, Social Science or equivalent experience.
- At least one year of work experience that may include internship experiences.
- Proficiency with all Microsoft Office applications, excellent Microsoft Excel skills
- Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman.
- Self-motivated and focused, with a positive outlook and excellent organizational skills.
- Experience working in a project team-oriented environment.
Nice To Haves
- Understanding of and experience with SharePoint (2010 or 2016), SharePoint Designer, and InfoPath is preferred; not required.
- Hands-on experience with Elite preferred.
- Experience with Public Housing/Housing Choice Voucher program and or financial systems preferred.
Responsibilities
- Support multiple systems and monitor employee use, critically examining and identifying training opportunities for employees
- Assist the IT Systems Coordinator and act as back-up in their absence
- Assist with implementing a variety of technological solutions and upgrades
- Support call center hardware and software
- Process all new hire, termination, and access request paperwork in a timely and well tracked manner
- Assist staff in the use and functionality of our systems of record
- Organize and maintain the SharePoint wiki site
- Modify SharePoint tracking sites as needed
- Review, process, and collect data for PIC/EIV access in a timely and accurate manner
- Document and update system workflows as required
- Critically evaluate information gathered from multiple sources
- Explain reports and recommendations to multiple audiences
- Perform as “first response” alongside disaster recovery team in emergency situations to limit liabilities and ensure business continuity
- Provide excellent customer service to participants, landlords, co-workers, clients and vendors
- Conduct all job functions in alignment with the PHA Administrative Plan, HUD regulations and other state and local requirements
- Obtain certification in Housing Choice Voucher Specialist within 120 days of employment
- Ensure regular attendance and punctuality
- Perform other duties as assigned
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What This Job Offers
Career Level
Entry Level
