IT Systems Support Specialist

JAPS-OLSON COMPANY, LLC•Saint Louis Park, MN

1d•Onsite

About The Position

Join our dynamic IT team as a Systems Support Specialist, the frontline resource for internal hardware and software support across a 24/7 operation. In this role, you’ll provide first-level technical assistance, log and escalate issues, and ensure timely resolution. You’ll also manage device imaging and deployment, maintain documentation, and support end-user training. This is a hands-on opportunity to collaborate with engineers and programmers, contribute to process improvements, and help drive technology forward in a fast-paced environment.

Requirements

Experience 1 - 2 years in a desktop support/helpdesk role.
Experience working in a compliance driven environment.
Windows Server experience
Windows XP, 7, 8.1, 10, and 11 desktop experience
Experience with change control
Experience supporting Android and iOS devices
Ability to lift 50 lbs.
Bending, stooping, crawling, and reaching.
May require ladder, stepstool, or scissor lift use.
Repetitive (keyboard and mouse) motion

Nice To Haves

Apple product support a plus
A+, Network +, MCP a plus

Responsibilities

Initial hardware and software support contact for 24x7 operation.
Ensure all calls are logged, properly escalated, and issues resolved.
Document and maintain hardware and software configurations.
Create and maintain support documentation.
Perform new employee training on pc, phone system, and basic policies and procedures.
Imaging and deployment of desktops and laptops to end users.
Support of end user hardware, software, and printer issues.
Follow management system procedures and Standard Work instructions.
Follow document control procedures (if applicable).
Participate in the Corrective Action System (CAR System) to help improve processes and products.
Participate in a regular on call rotation.
Work with peers, engineers, and programmers to identify/resolve issues, deploy new technology.