IT Systems Support Analyst

D AMICO HOSPITALITY•Minneapolis, MN

5d•$70,000 - $80,000

About The Position

At D’Amico Hospitality, excellence isn’t a slogan — it’s the standard. We are a nationally recognized, premium hospitality company and the largest event and catering organization in the Twin Cities. In 2026, we were honored with Caterer of the Year by the International Caterers Association — one of the most prestigious recognitions in our industry. From high-profile corporate events to large-scale weddings and nonprofit galas, our work is defined by precision, creativity, and flawless execution. Behind every seamless event is a technology environment that simply works — and that’s where you come in. We’re looking for an IT Systems Support Analyst who thrives in a fast-paced, high-touch environment and takes pride in solving problems, supporting people, and keeping systems running at a high level. This is not a “ticket-only” role — it’s an opportunity to be a hands-on, visible partner to the business, with exposure to operations, leadership, and meaningful IT initiatives. Why This Role Stands Out This role is ideal for someone who wants more than a traditional helpdesk position. You’ll: Work across a multi-location, dynamic hospitality environment where no two days are the same Have ownership and autonomy across Tier 1–3 support and systems Be a key contributor in maintaining and improving systems that directly impact business operations Partner with leadership and cross-functional teams, not just respond to tickets Gain exposure to projects, system implementations, and process improvements You’ll serve as a critical resource across the organization, delivering high-quality technical support and contributing to IT operational excellence.

Requirements

3–5+ years of experience in IT support, systems administration, or a related role
Strong working knowledge of Microsoft 365 and end-user computing environments
Experience supporting POS systems (Toast preferred)
Ability to troubleshoot across hardware, software, and user environments
Experience with device management, user provisioning, and system access
Strong problem-solving skills with a proactive, solutions-oriented mindset
Ability to prioritize and manage multiple requests in a fast-paced environment
Clear communicator who builds strong relationships across teams
Valid driver’s license and ability to travel between Twin Cities locations as needed

Responsibilities

Provide end-to-end support for end-user systems including laptops, desktops, mobile devices, printers, and applications
Support and maintain point-of-sale (POS) systems (Toast) including hardware, software, and integrations
Administer and support Microsoft 365 environment (user management, troubleshooting, access, and performance)
Troubleshoot and resolve issues across network, systems, and user environments with a focus on root cause analysis
Support telecommunications and communication platforms, including VoIP and cloud-based tools
Partner with internal stakeholders to understand business needs and recommend technical solutions
Document processes, build knowledge base resources, and improve support workflows
Participate in IT projects including system implementations, upgrades, and integrations
Identify trends in recurring issues and proactively recommend long-term solutions

Benefits

Salary range: $70,000 – $80,000, based on experience
Eligibility for annual bonus based on company performance
Medical, dental, and vision insurance
Employer-paid life insurance and long-term disability
401(k) with company match
Generous paid time off
A dynamic, team-oriented culture within a nationally recognized organization
Opportunity to grow your career in a company that is actively evolving and investing in its systems
Compensation and benefits packages including 401k savings plan, Health, Dental, Vision, and Life Insurance, FSA and HSA options, employee discounts, and paid time off.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume