IT Systems Support Specialist

Prizmah•Chicago, IL

10h•Onsite

About The Position

Bernard Zell Anshe Emet Day School, located on the North Side of Chicago, is looking for A Systems Support Specialist’s to support the school by providing first-level technology support and troubleshooting various systems, printers, and peripherals. The Systems Support Specialist will report to the Director of Technology.

Requirements

Minimum of 2 years of experience in IT Helpdesk systems required.
Experience in troubleshooting macOS and iOS software environments required.
Excellent verbal and written communication skills required.
Ability to be resourceful and work independently is required.
Ability to prioritize and handle multiple tasks successfully, with strong attention to detail required.
Familiarity or experience with JAMF products required.
Familiarity with Unix Scripting required.

Nice To Haves

BS in CS, CIS, or related discipline, or comparable years of work experience preferred.
Experience in Bash, PowerShell, Python, GAM, and other scripting languages preferred.
Any other certifications (Cisco, Apple, Microsoft, A+, etc) preferred.
Experience managing a Google Apps environment and creating Google Apps scripts is preferred.
Familiarity or experience with network infrastructure, including switches and access points preferred.

Responsibilities

Provide Tier 1 and Tier 2 technical support for internal employees across various operating systems (macOS, Chrome, iOS) and applications (e.g., Google Workspace, EDU apps, etc.).
Deploy, diagnose, troubleshoot, and resolve hardware (laptops, desktops, printers, mobile devices) and software issues in a timely manner.
Manage the IT Help Desk system, including logging, tracking, and prioritizing support tickets to meet defined service-level agreements (SLAs).
Escalate and assign tickets to other members of the IT department in the Helpdesk system.
Perform user account management, including onboarding (setup and provisioning), offboarding (data retrieval and de-provisioning), and permission changes.
Oversee the deployment and troubleshooting of audio/visual equipment, including but not limited to projectors, interactive displays, and cameras.
Copier and printer support, including interactions with third-party support providers.
Maintain an accurate inventory of all IT assets, including hardware, consumables, and peripherals.
Oversee the purchase requests for IT equipment and consumables.
Create and maintain comprehensive documentation for IT procedures, system configurations, and user guides to facilitate knowledge transfer and self-service.
Assist with IT procurement processes, researching and recommending new equipment and software purchases.
Inform the Director of Technology of ongoing IT trends in the Bernard Zell community.
Assist teachers in creating IT Documentation for classroom projects.
Manage end-of-year and start-of-year technology processes, including collecting, inspecting, updating, repairing, and deploying student devices and peripherals.
Maintain classroom technology systems, performing routine upkeep on projectors, interactive displays, and connectivity features to ensure functionality.
Oversee technology lifecycle and compliance, coordinating recycling, disposal of outdated hardware, and assisting the Director of Technology with Summer interns and related projects.