IT Systems Manager
About The Position
KUOW is seeking an IT Systems Manager to shape its operational technical landscape, bridging technical systems support with strategic departmental leadership. Reporting to the Director, Digital Product, Audience, and Revenue Technology, the manager will plan and oversee technology solutions supporting KUOW staff and the listening public. The position covers office and productivity systems, broadcast technology, audio live streaming, studio and workstation audio and video systems, network architecture, security management, backup systems, audio and video archiving, and AI administration and governance. The manager leads a team of two IT Systems Technicians and manages an annual budget of $500,000. The position performs essential services and may be required to work during any period of declared suspended operation.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- Five years of experience in IT office operations, including experience leading a team and vendors.
- High degree of technical competency and broad knowledge of hardware and software technologies.
- Experience with digital audio/video production and distribution systems.
- Experience with Microsoft Suite management tools, including InTune, Entra, and Exchange.
- Ability to exercise initiative to schedule, manipulate, prioritize, and execute multiple projects and details.
- Demonstrated ability to lead in a team-oriented setting.
- Excellent written and oral interpersonal and communication skills.
Nice To Haves
- Deep knowledge of broadcast audio, AI, and/or content management systems.
- Demonstrated interest and/or experience in AI for nonprofits and mission-driven work.
- Experience with budget creation and program tracking/analysis.
Responsibilities
- Develop long-term IT strategies and annual technology priorities aligned with organizational goals and business needs.
- Partner with cross-functional stakeholders to evaluate requirements, assess solutions, and guide technology investments, including software, hardware, productivity tools, and emerging technologies.
- Lead and oversee IT staff and external vendors, supporting performance, professional development, and effective resource management.
- Direct daily technical support operations, maintain service level standards, and foster relationships with employees, management, and business partners.
- Oversee implementation, maintenance, and continuous improvement of technology systems supporting KUOW’s operations.
- Provide technical expertise across infrastructure, broadcast and audio systems, security, applications, networking, and operational processes, ensuring reliability, consistency, and scalability.
- Serve as the primary liaison between internal stakeholders and technology vendors to support effective delivery of key business systems.
- Promote technology adoption through communication, change management, user education, and timely updates about system enhancements, services, and outages.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
