IT Systems Manager

University of Washington•Seattle, WA

14h

About The Position

KUOW has an opportunity for an IT Systems Manager to shape its operational technical landscape, combining technical systems support with strategic departmental leadership. Reporting to the Director, Digital Product, Audience, and Revenue Technology, the manager oversees areas ranging from network administration and end-user support to broadcast technology, audio live streaming, studio and workstation audio/video systems, network architecture, security, backups, archiving, and AI administration and governance. The manager develops and documents strategic and tactical plans to meet KUOW teams’ business needs, and leads the design, development, implementation, and maintenance of scalable technology solutions for KUOW staff and its listening public. The role manages two IT Systems Technicians and an annual budget of $500,000. It is a regular, 100% FTE position and performs essential services; the employee may be required to work during a declared suspended operation.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Five years of experience in IT office operations, including experience leading a team and vendors.
High technical competency and broad knowledge of hardware and software technologies.
Experience with digital audio/video production and distribution systems.
Experience managing Microsoft Suite tools, including InTune, Entra, and Exchange.
Ability to schedule, manipulate, prioritize, and execute multiple projects and details effectively.
Demonstrated ability to lead in a team-oriented setting.
Excellent written and oral interpersonal and communication skills.

Nice To Haves

Deep knowledge of broadcast audio, AI, and/or content management systems.
Demonstrated interest and/or experience in AI for nonprofits and mission-driven work.
Experience with budget creation and program tracking/analysis.

Responsibilities

Develop long-term IT strategies and annual technology priorities aligned with organizational goals and business needs.
Partner with cross-functional stakeholders to evaluate requirements, assess solutions, and guide technology investments, including software, hardware, productivity tools, and emerging technologies.
Lead and oversee IT staff and external vendors, supporting high performance, professional development, and effective resource management.
Direct daily technical support operations, maintain service-level standards, and build effective relationships with employees, management, and business partners.
Oversee implementation, maintenance, and continuous improvement of technology systems supporting KUOW’s operations.
Provide technical expertise across infrastructure, broadcast and audio systems, security, applications, networking, and operational processes, supporting system reliability, consistency, and scalability.
Serve as the primary liaison between internal stakeholders and technology vendors to support effective delivery of key business systems.
Promote technology adoption through communication, change management, user education, and timely updates about system enhancements, services, and outages.
Manage a team of two IT Systems Technicians and an annual budget of $500,000.
Perform other duties as assigned; may be required to work during any period of declared suspended operation.