IT Network & Systems Manager

Boulder Housing Partners•Boulder, CO

1d•$100,000 - $120,000•Onsite

About The Position

The IT Network & Systems Manager leads the infrastructure and operational services supporting Boulder Housing Partners (BHP) staff, properties, and resident-facing technology. Reporting to the Director of Information Technology, this hands-on management role is accountable for reliable service delivery, infrastructure lifecycle management, technical team development, and delivery of Network & Systems projects. The role oversees enterprise networking, Microsoft cloud and identity services, endpoint management, telephony, service desk operations, backup and recovery, and property technology systems. It establishes operating standards, measures service performance, and develops team capacity through coaching, delegation, and ownership of services and projects. The manager translates agency-wide IT strategy and governance into operational controls, resource plans, and measurable results for Network & Systems. In collaboration with IT peers and business stakeholders, the manager contributes to technology planning, portfolio prioritization, risk management, and continuous improvement. The position balances daily service needs with planned improvements, communicates risks and tradeoffs, and delivers sustainable solutions that support BHP’s mission. This is a full-time, onsite position based in Boulder, with regular travel to BHP properties. The technology environment includes Microsoft 365 and Azure cloud services; Entra ID identity and access management; Intune endpoint management; Teams Phone; Cisco Firepower network security; Ubiquiti UniFi networking and Protect video surveillance; physical access control systems; and Veeam backup and recovery. The hiring range is $100,000–$120,000 per year, depending on qualifications and experience (DOQ). The manager supervises the Lead Technical Support Analyst and Technical Support Analyst I. The role combines office work with field work at BHP properties, including equipment rooms, building interiors, and outdoor locations in varying weather. It requires the ability to lift and carry up to 50 pounds, climb ladders, and bend, kneel, and reach. After-hours work may be needed for outages, security incidents, and planned maintenance windows.

Requirements

Bachelor’s degree in computer science, information technology, or a related field, or an equivalent combination of education and relevant experience.
Seven or more years of progressively responsible IT infrastructure experience.
Two or more years supervising or formally leading technical staff, with responsibility for performance, development, and work delivery.
Strong hands-on experience designing, administering, and supporting enterprise networks, including LAN/WAN, firewalls, VPN, and Wi-Fi across multiple sites.
Production experience administering Microsoft 365, Entra ID, Intune, and Azure.
Experience implementing operational security controls, including system hardening, monitoring, vulnerability remediation, and incident response.
Experience developing and maintaining automation using PowerShell or comparable tools.
Experience designing, maintaining, and testing backup and disaster recovery capabilities.
Working knowledge of IT service management practices, including incident, problem, change, and knowledge management.
Demonstrated ability to lead projects through planning, execution, operational transition, and closure, managing scope, schedule, resources, budget, risks, and stakeholder communication.
Experience implementing policies, technical standards, change controls, and operational documentation.
Experience managing vendor performance, contract requirements, and service commitments.
Ability to communicate technical recommendations, delivery status, and operational risks clearly to technical and nontechnical audiences.
Sound judgment, strong service orientation, and ability to prioritize competing demands during routine operations and critical incidents.
Valid driver’s license and ability to travel regularly to BHP properties.
Ability to lift and carry up to 50 pounds; climb ladders; and bend, kneel, and reach while working in equipment rooms, ceilings, and outdoor locations.
Ability to work after hours as needed during outages, security incidents, and planned maintenance windows.

Nice To Haves

Active Project Management Professional (PMP) certification or demonstrated progress toward certification.
Experience applying structured project management practices, including project charters, responsibility assignments, risk and issue management, status reporting, and project closure.
Experience contributing to technology roadmaps, portfolio prioritization, resource planning, and operational governance.
ITIL certification or experience establishing and improving IT service management processes.
Experience implementing CIS Controls, the NIST Cybersecurity Framework, or comparable security practices, including assessment and remediation activities.
Experience leading changes to operating practices, including stakeholder engagement, staff adoption, and measurement of results.
Experience managing large residential or multi-building Wi-Fi deployments; Ubiquiti UniFi experience preferred.
Experience managing video surveillance platforms across multiple properties, including UniFi Protect.
Experience administering and supporting physical access control systems.
Experience with point-to-point and multipoint wireless connectivity.
Experience with Cisco Firepower and cloud-delivered firewall management.
Experience with Teams Phone, VoIP services, and telecommunications carrier management.
Experience with Veeam Backup & Replication.
Experience in government, affordable housing, or another mission-driven organization.
Familiarity with property operations and resident-facing technology services.
Familiarity with Yardi Voyager.
Relevant Microsoft certifications, such as AZ-104, MS-102, or SC-300.
CCNA, CompTIA Security+, or other certifications relevant to the position’s responsibilities.

Responsibilities

Supervise the Network & Systems team, including recruitment, onboarding, work assignments, performance evaluation, and professional development.
Establish responsibilities, performance expectations, accountability, planning and review processes, escalation practices, cross-training, and knowledge transfer.
Manage service desk and infrastructure operations using service targets, escalation procedures, and performance measures; monitor demand, service results, recurring incidents, and stakeholder feedback.
Lead major incident response, coordinate service restoration and communications, and conduct post-incident reviews; drive problem resolution through root cause analysis and corrective action.
Improve service consistency through monitoring, standard operating procedures, knowledge management, and self-service capabilities.
Lead design, implementation, administration, and lifecycle management of networks, Wi-Fi, firewalls, VPN, cloud infrastructure, identity services, endpoints, and telephony.
Maintain infrastructure architecture, configuration standards, and technical documentation; manage resident-facing community Wi-Fi, video surveillance, and door access systems with property operations and stakeholders.
Develop capacity, maintenance, and replacement plans; evaluate infrastructure changes and investments for compatibility, operational impact, security, and total cost of ownership.
Coordinate Microsoft tenant configurations and shared controls with the Data & AI team and other IT stakeholders.
Implement operational cybersecurity controls, including hardening, patching, vulnerability remediation, monitoring, and incident response; track and escalate material security risks.
Manage backup and disaster recovery capabilities, recovery procedures, restore testing, and recovery exercises; support security assessments and audits and maintain operational readiness.
Develop and maintain infrastructure policies, standards, procedures, asset inventories, configuration records, runbooks, and service ownership documentation in alignment with IT governance.
Manage infrastructure changes through impact assessment, approval, scheduling, communication, implementation, and rollback planning; identify, track, and communicate operational risks.
Participate in IT intake, prioritization, and portfolio reviews by providing technical assessments, resource estimates, and dependency information.
Lead Network & Systems projects from initiation through implementation, operational transition, and closure, including scope, deliverables, acceptance criteria, schedules, resources, budgets, roles, risks, issues, and stakeholder communications.
Monitor project delivery against approved scope, schedule, and budget; manage changes through governance, coordinate staff, vendors, and stakeholders, and ensure operational transition and acceptance criteria are complete.
Coach team members in project planning and delivery using consistent standards and increasing independence.
Identify and prioritize opportunities to improve reliability, reduce manual effort, simplify processes, and retire obsolete systems or redundant processes through planned transitions.
Develop and maintain automation using PowerShell, Microsoft Graph, Power Automate, or other suitable tools, with documentation, access controls, error handling, and assigned support ownership; measure improvement outcomes.
Manage vendors, carriers, and service providers against deliverables, service levels, and commitments; coordinate procurement, renewals, and contracts with the Director of Information Technology and BHP partners.
Contribute to budget development, lifecycle forecasts, and investment recommendations; monitor expenditures and approve purchases within delegated authority.
Build productive relationships with departments and property teams; explain technical recommendations, costs, risks, tradeoffs, and expected outcomes clearly.
Contribute to IT roadmaps, coordinate shared platform ownership and implementation plans, and assess emerging technologies for business need and sustainable operations.
Perform related duties as assigned, maintain regular and predictable attendance, demonstrate professionalism and excellent customer service, and support BHP’s mission, values, and safety standards.