IT Network & Systems Manager

Boulder Housing Partners•Boulder, CO

1d•Onsite

About The Position

The IT Network & Systems Manager leads infrastructure and operational services supporting Boulder Housing Partners’ staff, properties, and resident-facing technology. Reporting to the Director of Information Technology, the manager is accountable for reliable service delivery, infrastructure lifecycle management, technical team development, and delivery of Network & Systems projects. This hands-on management role covers enterprise networking, Microsoft cloud and identity services, endpoint management, telephony, service desk operations, backup and recovery, and property technology systems. The manager establishes operating standards, measures service performance, and develops team capacity through coaching, structured delegation, and clear ownership of services and projects. The role translates agency-wide IT strategy and governance direction into operational controls, resource plans, and measurable results, while contributing to technology planning, portfolio prioritization, risk management, and continuous improvement. The position is full-time and onsite in Boulder, with regular travel to BHP properties and after-hours work as needed for outages, security incidents, and planned maintenance. The technology environment includes Microsoft 365 and Azure, Entra ID, Intune, Teams Phone, Cisco Firepower, Ubiquiti UniFi and Protect, physical access control systems, and Veeam backup and recovery. The hiring range is $100,000–$120,000 per year, depending on qualifications and experience. Applications are accepted through 11/16/2026.

Requirements

Bachelor’s degree in computer science, information technology, or a related field, or an equivalent combination of education and relevant experience.
Seven or more years of progressively responsible IT infrastructure experience.
Two or more years supervising or formally leading technical staff, including responsibility for performance, development, and work delivery.
Strong hands-on experience designing, administering, and supporting enterprise networks, including LAN/WAN, firewalls, VPN, and Wi-Fi across multiple sites.
Production experience administering Microsoft 365, Entra ID, Intune, and Azure.
Experience implementing operational security controls, including system hardening, monitoring, vulnerability remediation, and incident response.
Experience developing and maintaining automation using PowerShell or comparable tools.
Experience designing, maintaining, and testing backup and disaster recovery capabilities.
Working knowledge of IT service management practices, including incident, problem, change, and knowledge management.
Demonstrated ability to lead projects through planning, execution, operational transition, and closure, including management of scope, schedule, resources, budget, risks, and stakeholder communication.
Experience implementing policies, technical standards, change controls, and operational documentation.
Experience managing vendor performance, contract requirements, and service commitments.
Ability to communicate technical recommendations, delivery status, and operational risks clearly to technical and nontechnical audiences.
Sound judgment, strong service orientation, and ability to prioritize competing demands during routine operations and critical incidents.
Valid driver’s license and ability to travel regularly to BHP properties.
Ability to lift and carry up to 50 pounds, climb ladders, and bend, kneel, and reach while working in equipment rooms, ceilings, and outdoor locations.

Nice To Haves

Active Project Management Professional (PMP) certification or demonstrated progress toward certification.
Experience applying structured project management practices, including project charters, responsibility assignments, risk and issue management, status reporting, and project closure.
Experience contributing to technology roadmaps, portfolio prioritization, resource planning, and operational governance.
ITIL certification or experience establishing and improving IT service management processes.
Experience implementing CIS Controls, NIST Cybersecurity Framework, or comparable security practices, including assessment and remediation activities.
Experience leading changes to operating practices, including stakeholder engagement, staff adoption, and measurement of results.
Experience managing large residential or multi-building Wi-Fi deployments; Ubiquiti UniFi experience preferred.
Experience managing video surveillance platforms across multiple properties, including UniFi Protect.
Experience administering and supporting physical access control systems.
Experience with point-to-point and multipoint wireless connectivity.
Experience with Cisco Firepower and cloud-delivered firewall management.
Experience with Teams Phone, VoIP services, and telecommunications carrier management.
Experience with Veeam Backup & Replication.
Experience in government, affordable housing, or another mission-driven organization.
Familiarity with property operations and resident-facing technology services.
Familiarity with Yardi Voyager.
Relevant Microsoft certifications, such as AZ-104, MS-102, or SC-300.
CCNA, CompTIA Security+, or other certifications relevant to the position’s responsibilities.

Responsibilities

Supervise the Network & Systems team, including recruitment, onboarding, work assignments, performance evaluation, and professional development.
Set responsibilities, performance expectations, and accountability for services, systems, and project deliverables; coach staff and build team resilience through delegation, cross-training, and knowledge transfer.
Manage service desk and infrastructure operations using service targets, escalation procedures, and performance measures; monitor demand, response and resolution performance, recurring incidents, and stakeholder feedback.
Lead major incident response, coordinate technical resources and stakeholder communications, restore service, and conduct post-incident reviews; manage problem resolution through root cause analysis and corrective action.
Lead the design, implementation, administration, and lifecycle management of networks, Wi-Fi, firewalls, VPN, cloud infrastructure, identity services, endpoints, telephony, and resident-facing property technologies.
Maintain infrastructure architecture, configuration standards, technical documentation, capacity plans, maintenance plans, and replacement plans.
Coordinate Microsoft tenant configurations and shared controls with the Data & AI team and other IT stakeholders; assess proposed changes and investments for compatibility, operational impact, security, and sustainability.
Implement operational cybersecurity controls, including hardening, patching, vulnerability remediation, monitoring, and incident response; track risks and remediation, and support security assessments and audits.
Manage backup and disaster recovery capabilities, recovery procedures, restore testing, and recovery exercises; maintain operational readiness through current procedures and team training.
Develop and maintain infrastructure policies, standards, operating procedures, change controls, asset inventories, configuration records, runbooks, and service ownership documentation.
Identify, assess, track, and communicate operational risks, mitigation options, and decisions requiring leadership attention; participate in IT intake, prioritization, and portfolio reviews.
Lead Network & Systems projects from initiation through implementation, operational transition, and closure, managing scope, deliverables, acceptance criteria, schedules, resources, budgets, risks, issues, dependencies, and stakeholder communications.
Coordinate internal staff, vendors, and business stakeholders to deliver projects; ensure operational transitions include documentation, support readiness, training, assigned ownership, and acceptance criteria.
Identify and prioritize opportunities to improve reliability, reduce manual work, and simplify operations; develop and maintain automation with documentation, access controls, error handling, and support ownership.
Plan transitions to retire obsolete systems and redundant processes; measure improvement outcomes such as time saved, incident reduction, service performance, and operational risk reduction.
Manage vendor, carrier, and service-provider performance; coordinate procurement, renewals, and contract requirements; contribute to budgets, lifecycle forecasts, and investment recommendations; monitor expenditures and approve purchases within delegated authority.
Build relationships with departments and property teams, translate technical issues into clear recommendations, contribute to IT roadmaps, coordinate shared platform ownership, and assess emerging technologies for business need and operational sustainability.
Perform related duties as assigned; maintain regular, predictable attendance; demonstrate professionalism, integrity, customer service, and support for BHP’s mission, values, and safety standards.